I recently stayed at this hotel and was left pretty disappointed—not because of the property itself, but due to how misleading and incomplete the information about their amenities was.
Before booking, I specifically chose this hotel based on the amenities they claimed to offer. However, upon arrival, it quickly became clear that many of these were either very different from how they were described online. For example, the pool turned out to have extra fees of £5GPD per person, which worked out to over $20CAD for two people, that was never mentioned anywhere. They also claim to offer airport transfers, but when inquiring about this upon check in, we were directed to an Uber screen to sort out transportation ourselves which was a minimum £25GPD charge, for a 3 minute drive.
There was little to no clarity about what was actually included. It felt like I had to constantly ask the front desk for basic information that should have been clearly communicated upfront, and while the hotel advertises their front desk and guest services are available 24/7, I called down 6 times with no answer before having to go down and sort it out myself.
This lack of transparency, and communication, made the stay unnecessarily frustrating and inconvenient. When you're traveling, you rely on accurate information to plan your time, and this hotel failed to provide that. I wouldn’t stay here again or recommend it to others who expect straightforward and reliable information.
