Cleanliness

Great hotel. Clean, good food and good location.

Breakfast was cool. The pancakes were delicious. Dinner was good as well. It was cooked to order. Everything was fresh.

This hotel exceeded my expectations. Staff was very friendly place was clean and breakfast was wonderful.. highly recommend this hotel for anyone staying in Kumasi for a week or more..

Extended my stay after staying for the first night. Place is wonderful and modern…. I love it!

Staff are courteous, great room for the price. Only there was an issue with the hot water and the payment machine.

It's home away from home

Was a great place and location for stay. Safe environment as well

My stay at Frederick's Lodge was a pleasant one. Food was good. Property was clean, and staff was very friendly and helpful.

Property is beautiful and well kept. Very nice rooms

The staff and manager were very welcoming and friendly. The room was warm and cozy. The free breakfast was more than adequate, it was more like a brunch with breakfast food, and lunch food. It is conveniently close to the mall. It is since we located to the museums. And last lease, but it is more than affordable. Great value for your money..

Service was great and the people friendly. Restaurant has good food for dinner, breakfast is very basic. The only reason for lower stars is because the gym is quite bad. Most of the equipment is broken and the AC didn’t work. Otherwise recommended

The hotel was amazing, clean and calm. Their hospitality was great and would chose there anytime when I’m in Kumasi.

My colleagues and I had a very pleasant stay. We stayed for 4 nights. The rooms were spacious, clean and comfortable. The staff were available when needed at all times and were all very helpful. Their airport shuttle was waiting for us on arrival and dropped us back in good time. We will stay again.

I think the property is lovely. The staff was very polite and accommodating. The room had all of the necessary amenities to ensure a pleasant stay. I will recommend it with an honest report of concerns: 1) It appeared that staff did not have thorough training in the hospitality industry, particularly in food management. 2) The lack of availability of food and beverage menu items was unacceptable. 3) Adherence to dining hours was unacceptable. For example, if the breakfast buffet was said to be available at 8, the food wasn’t ready to serve then. 4) The toaster didn’t work. 5) There wasn’t butter and jam available for bread or sugar or honey or walnuts, etc. available for oatmeal, etc. While those may seem like small things, they are important if you want to grow the business beyond the region to include more international travelers.

The property is newly built (within 5 years) and it is extremely clean and well appointed. The staff are all friendly and welcoming. I had a delicious fresh breakfast in the morning. The pool and gym are a lovely surprise too! And the ice machine is a bonus… The room has a strong air conditioning unit that kept the room a great temperature. This lodge is an oasis in Kumasi. I booked a second night for when I return to Kumasi.

excellent spot. I am Sure to Be back. Loved it all. Staff was good. Just a little bit more attention to be paid to the pool Cleaning.

We booked 2 nights at Frederick's Lodge. After checking in (around noon) we noticed loud construction. The gentleman at the front desk offered to change our room but the sound could be heard throughout the hotel. We were assured that the construction only occurred during the middle of the day. That evening we went to the restaurant. When we asked for a menu, we were told there was "no menu" and we should just ask for what we wanted. We asked for a pastry were told they could only do pancakes or a fruit cup. The following morning we were woken up by loud hammering at 8:30. We went to the front desk and asked to check out immediately. After some back and forth the manager agreed to allow us to check out and get a refund for our second night. We were told to call Expedia to change the reservation. We went back to our room changed our flight and called Expedia. While talking with Expedia we received a phone call on the hotel phone from another manager (the supervisor of the manager on-duty) saying that construction would stop. We reminded him that we had already been told we could check out by the hotel staff and our flights were changed already. Eventually, Expedia told us they needed to reach out to the hotel directly to approve the refund. Expedia contacted the hotel but the managed denied the refund. Stay away from this hotel. Management is dishonest.

Value for money. Good hygiene. Better overall than most other hotels in the city of comparable size and pricing.

It was refreshingly quite nice. Good quality building nicely kept rooms, very comfortable bed, friendly staff and superb customer service! Very good breakfast but limited options for vegetarians. There is construction going on outside, but it did not deter from the experience. I Highly recommend this hotel!