Clean, comfortable beds Very near the "T" Friendly staff

Very convenient location

Way too many hidden fees. Pay attention it costs to park a day, it costs for breakfast, it cost us twice the budget we had after all was said and done. Read ALL the small print

Enjoyed my stay very much. The staff was great. Everything needed was right there in the hotel. Walkable access the hospital; very convenient and nice walking path

A mile walk to Fenway. A street away from the T. Comfortable beds. I called early in the week asking if an early Checkin was possible because we were going to the Red Sox game at 4pm. I was told that we could a note was put on both room bookings and I was told we were all set, just call when we’re on our way to let hotel know/remind them. She even said a txt would come thru to notify me when the room was ready. None of that happened, unfortunately we didn’t speak to the same person and who we got said we were third and fourth on the list. When we arrived, we even went in to check and she said there were no rooms available and there wouldn’t be any. It was just a little confusing, We just didn’t check in until after the game. Then my mom cut her toe on the door. It had something sharp on the bottom so when she opened it to leave the room, it caught her toe and left a slice in it. So that was great she’s crying and cut. I asked 3 staff members for bandaids or anything to help. The second time I went down to the front desk I brought a picture of how bad she was bleeding asking for more Band-Aids and they have no more ….they eventually found one gauze pad and one bandaid. We weren’t able to go to dinner bc it was that bad. So we decided to order food and stay in the room BUT Then her tv didn’t work in the room. Notified Silvia at the hotel she said she’d send someone up to look at the TV and by 10pm no one came so I told her nevermind.

This is a great hotel in the perfect location. We didnt want to be in the touristy area so this was nice.

Convenient location to transit. Safe and clean location.

Excellent

X

Love it

Hotel was clean and staff were very nice and helpful. The location was perfect to be able to walk to BCH easily.

Great stay

The property was very neat & clean, including the stairs which are often neglected a bit. Attendance and service was pleasant. My one and only suggestion is to turn on the fridge a bit earlier so when your guest arrive it is cold enough. I highly recommend this property.

Fantastic service. Very accommodating while I stayed there to be close to family admitted at Brigham and Women's.

we were staying in town for a concert. i picked this hotel for the price and location, easy walking distance to and from the T station, very quick check in which was great as we were running behind ! clean and quiet room and local deliveries for the late night snacks!

Parking was pricey but hotel was great!

Worked out well for our needs

i had a peloton bike in my room My 9th floor room was quiet King suite was nice

I have 2 complaints, which were lack of parking (except valet), and the lights automatically turning off in the bathroom before i was done showering. The lights really bothered me. It was pitch black in there and a huge safety concern.

Lucretia was very helpful. Everyone else all were pretty muted. I love a good smile. Didn’t see any others with one. My towel had hair on it and there was some kind of dead bug in my shower. If there was a hairdryer, I couldn’t find it. It was just all OK. Provably won’t return.