The check-in was awful. We were there b/c of a family emergency and another relative mistakenly booked our the room using a discount code ( needed ID we didn’t have). For this reason at 11:30 at night after being awake for more than 24 hours it took us over an hour ( 80 min)to check in. The people who were at the front desk were not helpful, but accusatory and condescending. I kept asking, “well what now ?” “How do we check in ?” There kept going in circles about how we fraudulently made this reservation. And then charged us for the room anyway , plus the room that we had to make the new reservation for. We just had no fight left in us after what we were going through personally. Btw , we are both 70 years old , hardly the MO of The criminals the front desk seemed to think we were.
My husband spoke to the manager the next day and the second room was refunded. But the whole thing so so unneeded and unnecessary.