Despite our initial issue at the beginning of our 5 nights stay, the front desk manager, Trevor, managed to go above and beyond and made the stay excellent for us. The room is well arranged and very clean. Location is near tube station. The front desk staff members were friendly but can be more efficient and helpful.

A stylish and spotless hotel in a fab London City location. We stayed for 4 nights up-graded to a premium double with kitchen. The room was huge and spotlessly clean. It overlooked the Tower of London and had a huge comfortable bed. Sound proofing was very good so we slept well. The hotel is so well located for access to transport links. The DLR is literally across the road and Tower Hill Tube round the corner. It’s also 5 minutes walk down to the river for river boats.

A generously sized room with nice amenities at a great central location.

Excellent suite and location! Loved it!

Beautiful room and conveniently located. Staff was very friendly and helpful.

Breakfast and staff were awesome

Good

Yes

Ideal location and very clean

Excellent service. Housekeeping was very good. Great location.. close to the tube for easy commuting thru out the city. Great views from our room of Tower Bridge. Highly recommend this hotel

The hotel is clean, the staff are friendly and attentive. The location is perfect. It has a view of the Tower, it is in walking distance to the Tube (literally around the corner) and most other central London spots.

The room was clean modern and spacious. It was strange however, that they gave us a room on the 8th floor— which the elevators did not go up to and so we had to take the stairs— and when we explained that we have slight physical issues which makes climbing stairs difficult, we were told we should have picked a different room category then (how were we supposed to know that?). In fact, my only grievances with my experience at Tower Suites were with the staff who were all smug, condescending, short, and passive aggressive. I believe for the premium of this hotel, the staff should be receiving better hospitality training.

Wow what a great room and experience with the hotel!

Microwave, refrigerator and even a dishwasher and washing machine in the room. Rainfalls shower, super nice place. Would definitely recommend.

Everything about this hotel was perfect for our needs. Exceptional.

Great location, friendly staff, spacious rooms and amazing amenities! (TV channel choices could be better but that's more of a preference so no real complaints)

Camera spaziosa con tutti i servizi necessari per in soggiorno in famiglia. A 100 metri dalla fermata della metropolitana di Tower Hill e bus

One of the best hotels I have stayed at in london in a very long time. Only point I thought was petty was not allowing me to take my remaining coffee I had paid for as part of my buffet breakfast away with me. Other than that can find not a single flaw

Großartige Lage und die Zimmer sind toll.

Staff helpful. Room clean. Appreciated staff asking to clean the room, and were okay if we cleaned it ourselves f or a couple of days.