Despite our initial issue at the beginning of our 5 nights stay, the front desk manager, Trevor, managed to go above and beyond and made the stay excellent for us. The room is well arranged and very clean. Location is near tube station. The front desk staff members were friendly but can be more efficient and helpful.

Great rooms, convenient for tower bridge underground

I had a wonderful stay at Tower Suites by Blue Orchid. The location is perfect, with stunning views of Tower Bridge and easy access to everything. The suite was spacious, modern, and spotless, and the staff were incredibly friendly and attentive. A truly comfortable and luxurious experience — I would definitely stay again!

Room wasn't the best , the bed was supposed to be a king size was two singles pushed together

Très bel hôtel qui offre de belles prestations, La propreté de la chambre, rien à dire, Le petit déjeuner/restaurant parfait, Par contre dommage pour la vue de la, au vu du prix, on aurait préféré une vue sur le Tower Bridge et non sur un bâtiment quelconque..

The room was spotless.

Pour un établissement affichant 5 étoiles, on s’attend naturellement à un niveau d’excellence irréprochable. Le personnel est certes courtois et professionnel, mais ayant déjà séjourné dans plusieurs hôtels 5 étoiles, je dois reconnaître que celui-ci manque de splendeur et d’attention aux détails qui font la différence. Le ménage n’est pas toujours impeccable, et il a fallu demander à plusieurs reprises des bouteilles d’eau qui avaient été oubliées. Ce sont des détails, certes, mais dans un 5 étoiles, ces détails ne devraient pas exister. Le petit déjeuner manque de dynamisme et de qualité. À plusieurs reprises, le thé servi était froid. Bien sûr, le problème a été corrigé après réclamation, mais dans cette catégorie d’hôtel, on s’attend à ce que tout soit parfaitement maîtrisé dès le premier service. Les chambres sont spacieuses et confortables : c’est un point positif indéniable. Cependant, l’expérience globale mériterait un sérieux upgrading afin d’être en adéquation avec le prix pratiqué et le standard annoncé. Relativement déçu.

So disappointed I found blood on my sheet that my daughter & I slept on overnight. Upon leaving the hotel I wanted to speak with front desk managment but because it was check-in time extremly busy around 3pm the lobby was full of customers. I thought being kind not to report in front of other quess checking in so I respectfully reported my concerns to the concierge and went about my day.. I returned 10 hours later and they had not changed my sheets! I immediately down to front desk to complain showing pitures of the blood on sheets, the manager ask to take a picture of my picture and she did she called maintenence and they changed my sheets at 2 am so inconvenient, The 2am manager was kind enough enough to accomdated me with breakfast from 7am - 10 am, however i explained im not much of a breakfast eater and thanked her Furthermore in the morning I explained to the front desk that the manger from early morning provided me with breakfast passes unfortunately breakfast does not solve sanitation The manager spoke pleasant to me and stated somoeone would call me ...I checked out on Friday February 20, 2026 and today is February 24th and noone has called or emailed me. I truly expected a higher level of service consistent with the brand. Upon checking out the next morning I spoke with the front manager. I requested a reasonable adjustment to the room charges and was told they couldn not accommodate me and stated managers would contact me

Staff very friendly, location supereb. Recommendation: try to get a room on a upper floor. We had our room on the first floor and couldnt remove the curtains otherwise people could look into ypur roo.

Hotel perfetto. Camera ampia e pulita, personale super cordiale e disponibile, posizione impeccabile.

Although the hotel was very nice and fresh and the rooms were spotlessly clean, the room and the bed was actually very small. My room was a superior double studio, but there is no way that the bed was a double being only slightly bigger that a single.As a lone traveler the room was OK but if you were a couple - forget it.

Clean and modern room. Great location for me when travelling for work, directly across from Tower Gateway DLR and short walk into city and other landmarks.

Complimentary upgrade.

Though I did not have a chance to explore all the options, the facilities were fantastic, modern and great location. Staff were very helpful and fast response to technical problems I was having, I would definitely recommend staying here.

Das Zimmer war makellos, wir haben sogar noch ein Upgrade bekommen!

Todella siisti huone ja ystävällinen henkilökunta.

Very comfortable and top notch room

Das Zimmer war wunderschön, mit Blick auf die Tower Bridge.. Das Perslnal war sehr freundlich.

great room and location, spacious with good service

Clean and comfortable room