Staff was friendly and check in was quick

Excellente Every Things

Very courteous. Nice amenities and good breakfast.

Breakfast wasn’t that good

Room was clean check inn was fast

Definitely designed for the younger traveler. Very budget conscious. General construction issues on a newer building - the shower pan was cracked, bathroom plumbing fixtures were lose. Bed had a definite divot but was not uncomfortable. Required a $50 credit card hold on the room which I have never had before on any Hilton property.

Everything was great

The breakfast menu was very limited…didn’t even have bananas or any real almonds, granola etc. the staff was so poorly dressed, and just limited in their manners and politeness. Both elevators had old dried paint or stain on the steel entry plates(I asked them to clean but no change in the 6 days I was there. Finally, my sheets were not changed once during the time I stayed. The room was not clean on the floor. I cleaned it myself with some sanitized wipes. I am sorry to give the place such a poor review but I will never stay at that place in Milford again. I come to Cincinnati twice a years.

My room was clean, as was the lobby and public areas. I love the scent of the lemon sugar soap that is in the bathroom. Breakfast had good options and the attendant was nice. I do feel like the lobby of Tru hotels is fancy, while the rooms are minimalistic, but it all feels clean. I felt like the bed I had had a bit of a bowl in the spot where people lie night after night, but I suppose that can be expected. Overall a very pleasant stay. I will most likely use this hotel again when I'm in the area.

Very bright and welcoming

Clean

Bed was very uncomfortable, elevator dirty, pounding heard on floor above us all night long and person at front desk not very friendly.

Clean room

Room was clean and staff was excellent and friendly.

Good

Clean room and courteous staff.

We make trips to this area regularly, as my daughter lives close. We usually stay somewhere else, but they were booked. Upon entering the hotel, everything looked great. Staff was very friendly and greeted us every time we entered. There was a travel team staying there, so there were kids everywhere, not necessarily being supervised. They were playing soccer in the hallways. Luckily, we weren't trying to sleep at the time. The room was fine. Nothing special. The bed and pillows were not very comfortable and the bed squeaked everytime I rolled over. But only on my side of the bed. I kept finding hairs that didn't belong to me, on the floor, on the bed. Breakfast was again, nothing special and very crowded. But again, the staff was amazing! Overall, it was fine, but probably wouldn't choose it again. Best part of the stay was the staff

Very confusing to get to the parking lot. The staff was not friendly and acted like he didnt want to be there. I found a dirty towel hanging up in my bathroom.

The property is very clean. The staff was super friendly. Highly recommend

It could have been cleaner. Staff was great, breakfast was also good but I've stayed in comfier, cleaner places. Crumbs and grimy corners brought down the score.