Poorly trained front office staff was computer deficient

DO NOT BOOK THIS PLACE!! We needed emergency accom due to cyclone our accom at Crowne plaza was fully packed. The guy at reception with gold tooth was snatching documents or literally chucking it back- zero customer service skills or the need or want to be helpful. The place is not clean, our bedsheets were dirty and it had fresh stains. When we went to ask for two fresh sheets we were told it’s housekeeping policy to not change sheets unless we have checked out. Je then proceeded to come into our room to check the dirty sheets and despite me showing him the stains he unhappily left the one sheet for us to use. The amenities etc are mot flash and that’s ok, but the couch and everything else is dated and dirty. The floors were clean and the cleaners wanting to help us with water leakage were nice. Wouldn’t ever go there again

No wifi and smart tv in the bedroom.

Great place

Great place and easy access to the airport

Beautiful place should earned 🌟🌟🌟🌟🌟

Got to extended staying 3x , so loved this place - a 🌟🌟🌟🌟🌟

Deserved a 5🌟, exceptional

The staff were friendly and helpful The only thing i didnt like was at check in they write down on a piece of paper your credit card details including ccv and when checking out they rip it up in front of you. ( i intentionally wrote some digits wrong and they never compared it with my card anyway) The facilities were adequate but dated but you get what you pay for. It suited me as a 1 night transit. I just went next door to Gateway for drinks at the bar

Not as advertised in pictures. No restaurant on property Very run down Staff friendly and helpful

All very good clean placevery healpfull staff thanks

Staffs were very friendly and the rooms are clean. Only downfall is the WiFi, it does not work in our room.

Clean and safe with alot of friendly staff

Everything was great

Absolutely terrible - the room smelt like sewage the bed was dirty and there were hairs in the bed. We did not stay there we had to walk out, it was disgusting

Very Good

Reception and security was awesome. Overall that place is distasteful. Tacky and the worst design/construction for any hotel ever. Should be lower than a motel. Cheap looking place.

Honestly I wouldn't stay again. Nothing to do with the staff, they were very nice. Yes, it is close to the airport, but there is nowhere to get food or a drink, so you have to go out anyway. It is a run down, particularly the bathroom there is a spa bath with no plug and looked like it had not actually been used in a long time. Then a shower over the top of it which is the most awkward shower I have ever tried to use. You have to send on the sloped part of the tub, anyone old or with poor balance could not use it. The water goes down behind the tub, so it will be damaging the walls and floor, it then runs out from under it to the drain, they should rip it out and just put in a normal shower. We were on the 3rd floor with heavy bags and there is no lift. The pillows are awful, like a high, lumpy brick. So uncomfortable I went without. Also a hand towel and bath mat would have been good, not just 2 towels.

Felt like they wanted to close down

The staffs were best I hated the place it was dirty as hell Aircon not working properly,TV didn’t work,pool not for use,dirty bed sheets Was not worth NZ 209 dollars