การให้คะแนนและบทวิจารณ์โดยรวม Tru by Hilton Manassas

I have tried multiple times to get a room canceled that was mistakenly booked for the same day in the wrong month. I was asked to rebook the room for the proper date which I did, and they would remove the charges for the improper date. All of these transactions took place within five minutes of each other. However, they now refuse and want me to pay a full $200 penalty For making a simple mistake. This is not customer service. They do not care about their customers. I will not stay here again, nor will I recommend this hotel or this hotel servicehotels.com to anyone.

They charged me for extra night because system was not functional on Sunday, and they don't want me to refund it

Clean, basic hotel. Friendly employees. Great for a weekend stay for a wedding.

Good breakfast

It was a small hotel but very nice. Friendly staff too! Layla was excellent and so friendly, she deserves a raise! It was graduation week so there was some celebrations going on really late. So we called front desk and Kadeisha took care of it for us! She deserves a raise too!!

Staff are always nice, whatever time of the day. Room is always clean and ready, and the bathroom amenities are great and smell nice.

Um, I love this Tru collection so much! Super colorful, fun, decent gym with free weights, Peloton, TRX, barre, etc… Plus - ample breakfast options (including a yogurt dispenser and gluten free bagels). Adore this collection and would stay again— minimalism style yet functional. And the lobby smells soo amazing!

Excellent hotel

From the moment we arrived we had a positive experience. Sydney was exceptional she welcomed us warmly in addition to giving us hotel information for our stay. All other staff we encountered were wonderful as well! Thank you all!

Staff was very friendly, hotel very comfortable and clean.

Enjoyed my stay, everything was great

Always a great stay when I’m in the area!

We absolutely loved our stay at Tru by Hilton Manassas! The hotel is clean, modern, and conveniently located, but what truly stood out was the exceptional level of customer service. We booked a weekend staycation to celebrate our first wedding anniversary and requested the same room (408) we stayed in on our wedding night last year. The staff not only accommodated our request but went the extra mile by beautifully decorating the room as a surprise—it was such a thoughtful and personal touch that made us feel so special.

Breakfast was good and breakfast attendant was very nice.

Great stay

Was a good stay overall. We had a change in schedule for the Lorton auto train and requested a late check out. Unfortunately there was no flexibility with the late check out, not ideal so it made our day a bit more challenging.

There is a nearby train track that has a lot of traffic and the beds are on the extra firm side. Location is nice and everything is well kept and smells great inside

We went for college girls dance competition and didn’t have to worry about them at all.

It was nice and simple. Room was small. Breakfast was not labeled well. I grabbed eggs without realizing there was ham in them. That would have been a big deal if I had an allergy or was Jewish or Muslim. Please label food better. Staff was very pleasant and helpful.

Richard, Khadijah and Sidney were amazing