การให้คะแนนและบทวิจารณ์โดยรวม Alliance Palace Batumi

It was a 3 guest stay but there wasn't any pillows or duvet covers for the third person. The staff provided us with clean sheets of though. There was a dirty towel all folded up for our use. Our previous stay was quite nice compared to this time.

Good property

Zunächst das positive: Das Zimmer war sehr groß, sauber und mit Balkon und toller Aussicht. Das Frühstück war phänomenal. Negativ: Der Check-in war eine totale Katastrophe! Überforderte Mitarbeiter, zu Recht unzufriedene Kunden, die zum Teil lautstark mit Polizei gedroht haben, da die Mitarbeiter sie unverschämt behandelt haben. Wir haben eine dreiviertel Stunde gewartet, bis wir endlich dran waren! In der Zwischenzeit kamen die ersten Gäste schon wieder zur Rezeption, da Schlüsselkarten nicht funktionierten oder das Zimmer dreckig war. Diese Gäste wurden aufgefordert, sich hinten anzustellen und damit nochmal eine Ewigkeit zu warten! Verständlich, dass es fast zu Ausschreitungen kam! Die Verkehrssituation rund ums Hotel ist katastrophal! Wie überall in Georgien eigentlich, aber man kann nicht einmal in Ruhe seine Koffer ausladen ohne dafür in die kostenpflichtige Tiefgarage zu fahren. Alles in allem würden wir das nächste Mal eher eine Unterkunft außerhalb von Batumi wählen und dann mit einem Bolt in die Stadt fahren.

👍

Very rude front desk man. Not effecient working style.

Based on the comments provided, I would rate the hotel about a 2 out of 5. Here’s why: 1. One blanket was provided even though the booking was for three people and after several requests, another one was provided. 2. Allowing dogs in the rooms may be a concern for some guests, depending on personal preferences or allergies. 3. Cooking smells in the room may be unpleasant and indicate a lack of adequate ventilation. 4. The lack of a safety box affects security and comfort. 5. Crowded conditions and insufficient elevators can lead to a frustrating experience. 6. Refusal to request a late checkout can be considered inflexible or inappropriate. Overall, these issues point to a number of areas where the hotel may need significant improvement.

First, We would consider making future reservations here. Yet, some issues did come up during our 3-week stay at the Alliance Palace on July 2024: 1 - Expedia lists "Daily housekeeping" but we had to keep calling or stop by reception to ask for Toilet paper, water bottles, fresh towels. Eventually we gave up and purchased toilet paper and water at a grocery store. 2 - There was a frequent foul odor in the bathroom. I improvised an odor blocker with a plastic bag on the opening of the floor drain which eliminated it. 3 - Unfortunately most of the front desk stuff is unfriendly with little desire to help and keep a frozen face. 4 - Noise level: Good sound insulation with double glazed windows/doors but you will have to get used to the nightly loud music from the Sunset restaurant (which we highly recommend for dancing, food, live music and Georgian dancing shows). Their loud music goes until 2AM and it's heard even at the sea-view 29th floor we stayed at. Tips: #1 - The one bedroom Units 01, 02 on each floor have a 180 view of the sea. #2 - Do not buy Cards for Breakfast for your whole stay because there is no refund on leftover cards if you skip breakfasts. You can always buy more at any time. Buy Breakfast cards (at check-in) for just 1-2 days initially (40 GEL per person). #3 - Some of the units at this hotel are privately owned and you can pay less by renting directly from owners or agents (search 'Apt for rent Alliance Palace Batumi' etc.).

First, We would consider making future reservations here. Yet, some issues did come up during our 3-week stay at the Alliance Palace on July 2024: 1 - Expedia lists "Daily housekeeping" but we had to keep calling or stop by reception to ask for Toilet paper, water bottles, fresh towels. Eventually we gave up and purchased toilet paper and water at a grocery store. 2 - There was a frequent foul odor in the bathroom. I improvised an odor blocker with a plastic bag on the opening of the floor drain which eliminated it. 3 - Unfortunately most of the front desk stuff is unfriendly with little desire to help and keep a frozen face. 4 - Noise level: Good sound insulation with double glazed windows/doors but you will have to get used to the nightly loud music from the Sunset restaurant (which we highly recommend for dancing, food, live music and Georgian dancing shows). Their loud music goes until 2AM and it's heard even at the sea-view 29th floor we stayed at. Tips: #1 - The one bedroom Units 01, 02 on each floor have a 180 view of the sea. #2 - Do not buy Cards for Breakfast for your whole stay because there is no refund on leftover cards if you skip breakfasts. You can always buy more at any time. Buy Breakfast cards (at check-in) for just 1-2 days initially (40 GEL per person). #3 - Some of the units at this hotel are privately owned and you can pay less by renting directly from owners or agents (search 'Apt for rent Alliance Palace Batumi' etc.).

L'hôtel nous a accepter tres en retard et le personnel nai pas du tout simpatique

Great property, wonderful service, my fourth stay with them, great for both solo and family, spacious suits and very will maintained. Wonderful staff keep up the great work

Wonderful

Oda küçük ancak kullanışlıydı. Ütü masası olması güzeldi. Tv işlevsel değildi. Çok basit tv konlmuş işletim sisteminden sanırım sürekli donuyordu. Dolap hacmi yeterliydi. Hatak normal kalitedeydi. Banyoda dış fırçası seti yoktu. Otel olanaklarında yazmasına rağmen. Duş malzemeleri daha kaliteli olmalıydı. Odaya ulaşım oldukça rahat ve güvenli.

Great property, the staff is very well trained. Will do anything to help you out the whole process from checking in until checking out was amazing. Thank you so much and keep up the amazing work.

No comment

The hotel is good, the downstairs staff is eager to help and i’ll give a special mention to george the supervisor, he was especially helpful. My room ended up being just enough for my needs during this trip, however i will say i expected it to be larger, next time i will opt for a bigger room, as i felt a bit cramped at times especially in the shower. The breakfast buffet is good, but i’d recommend just paying daily if the stay is long cause there’s other options in the area that can be explored. Overall i had a pleasant time and will come back again.

This is the worst hotel i have ever been to. To get to my floor i had to wait for long till i get a chance to get into elevator. The room had a garbage smell. The cleaners didn't clean the rooms well. Over the management was pathetic.

Positive things: the location and the room setup is amazing Negatives: not cleaning everyday, and my room card was not working at all elevators, and the reception is always crowded

Great location, modern building with amazing views to sea.

The room’s view is soo good, city and sea. And it’s vety clean and comfortable. The sound izolation is very good.

Services bad,staff not friendly