Selve værelset var faktisk flot og hyggeligt indrettet i en traditionel, gammel japansk stil, og den private onsen var virkelig lækker. Maden var også fin. Men når man betaler omkring 4.500 kr. pr. nat, forventer man en langt højere standard. På toilettet var der store revner i væggene og mørke områder, der lignede mug eller skimmelsvamp. Flere stikkontakter sad løst og var på vej ud af væggen, og de kunne ikke engang holde ordentligt fast på stikkene. Brædderne omkring den private onsen var desuden skæve og bulede. Den slags er simpelthen ikke acceptabelt på et hotel i denne prisklasse og trækker oplevelsen voldsomt ned. Vi blev også spurgt, om vi ønskede rengøring, mens vi var væk, og svarede ja. Alligevel kom der ingen. Der blev hverken gjort rent, ryddet op eller fyldt op med nyt vand. Der var bestemt gode ting ved opholdet, men vedligeholdelsen og den manglende rengøring står slet ikke mål med den meget høje pris. Alt i alt vil vi anbefale, at man finder et andet sted, hvor kvaliteten rent faktisk matcher det, man betaler.

The hotel has a very traditional, old-school Japanese feel. There is one private onsen and one public onsen, which is worth keeping in mind for Western travelers with tattoos, as this can limit your options. The food was classic Japanese cuisine, beautifully and culturally presented, and clearly part of the traditional experience. Overall, it’s an authentic stay—just be aware that the hotel is quite old-fashioned in both style and customs.

Sejour fantastique, plongée dans un ryokan centenaire

Quel séjour incroyable dans ce ryokan traditionel. Dès notre arrivée, le personnel est dédié, attentionné, courtois. La tranquilité de l'endroit est agréable, la chambre est spacieuse. Notre point fort a été les repas, une qualité supérieure, une fraicheur incroyable, ce fut une expérience inoubiable. Merci de nous avoir fait vivre cette expérience

Very nice experience. Staff was helpful with onward travel.

サービスが行き届いていた

Experiência incrível. O hotel é lindo. O onsen, a equipe, o serviço, jantar e café da manhã perfeitos. O quarto é um charme, as amenities de ótima qualidade e inclui kimonos. Depois de dias muito acelerados em Tóquio, foi uma parada perfeita. Recomendo. Único ponto que nos incomodou foi o cheiro de úmido nos corredores

The area is mountainous and beautiful! Far enough away but close to everything via bus. Loved it!!!

The hikes and hot springs were great, everything else was meh. The food was average by Japanese standards, the once grand hotel had seen better days, and the staff was less than gracious. For example, we arrived 20 minutes early on a rainy day after a long hike up Mount Kintoki. They refused to check us in, even though the hotel seemed empty. Instead of letting us relax in the lobby, they ushered us to front room, where we were required to buy drinks and food we did not want. In checking out, I had misplaced the check for my shoes and the first reaction was "that will be a charge." I found the check and got out of there after an unhelpful (and somewhat curt) exchange about choosing different routes back to the train station. I'm sure there are better places to stay while visiting this magical place.

Camera pulita , possibilità di fare sia la colazione occidentale che giapponese. Il parco nazionale è una meraviglia con servizi e trasporti impeccabili.

I loved the private villas. Loved that we had our own secluded outdoor onsen. I loved how well taken care of the place was. It is starting to show its age however as the inside in the rooms smells strange. Other than that everything was great.

Flott sted, veldig god mat, hyggelig ansatte, fine rom. Deilig å slappe av i de varmekilden før middag

I loved this hotel. It was so relaxing. The food was traditional Japanese and some was really good and other stuff was not my favorite. I opted for the outdoor bathroom and private osen and strongly recommend that! Especially if you have tattoos as they are not allowed in the public osen. The Hakone area wasn’t my favorite but that’s not the hotels fault.

The private outdoor onsen was great . But the rooms were kind of old and some of the closets were stuffed with irrelevant things that look dirty. Some of the staff were not attentive or not capable.

Great venue, great staff! Would definitely book again

Beautiful, historic and helpful staff.

Amazing!

Everything was exceptional my 7 year old loved the private onsen

This is a lovely property. We had a large corner room with a nice view. A good sized living room as well as the bedroom. The kaiseki dinner was excellent and the wait staff were helpful and polite. The onsen was hot at 44.5 deg and it relaxed me after a day of touring.

We wilde graag een verblijf met een privé onsen, dus boekte deze Ryokan. We werden welkom geheten en werden naar onze kamer begeleid (in het bijgebouw). De Ryokan is hier en daar wat minder goed onderhouden en het ruikt wat muf. Vooral veel beschadigingen op muren etc. waardoor het er wat minder verzorgd uitziet. De kamer was ruim en schoon en het privé bad was geweldig! 's Avonds genoten we van het diner, dat was misschien niet helemaal onze smaak maar wel van goede kwaliteit en veel. Het enige minpunt was dat we soms geen uitleg bij de gerechtjes kregen, het werd soms gewoon neergezet en het personeel was dan alweer weg. Ik koos in de ochtend voor het Westerse ontbijt en mijn partner voor het Japanse. Ook dit was goed verzorgd. Toen we uitcheckte konden we nog gebruik maken van de shuttle die ons naar Kora Station bracht, dat was erg fijn!