Checked in for the first room, inside was very dirty and looking somebody use the room before and then enters the room, the bath tower looked like is used before and did not change. The door is broken and the bed has only one pillow. After complaint and change another room. Checked in the new room, looks like best than the first checked-in room. After going out and back into the room, only see some food hidden inside the cloth board (top sideboard). The cleaner was not clean after the customer checked out. The safety box is very dirty and can't use and the surface has dust. The tower hanging behind the door is used by others but cleaners are not clean and taken out from the bathroom. After checking in, I go take one new tower because only see one tower inside the room. After going out and back, they only know why only left one tower. Another tower is used by others after the cleaner cleans the room. Another problem is bath soap and hair shampoo is the same. Not different. One soap from another customer below the water bowl. See the uploaded picture, dirty and full of bacteria mould? Very disappointed to stay at this hotel and outside the hotel name still did not change. It will be hard to find because booking name (Ramada Encore) but staying at city xxx hotel