Super location and equipment

Limpieza excelente, el personal amable y atento a todo momento

Perfect stay. A great location and facilities. Breakfast was great too!

So we are very experienced Mexico travelers. Everything from Hotels to rentals. When we arrived we were warmly greeted and shown different rooms. The Hotel concierge was amazing. She was polite and welcoming getting us in the rooms quickly as we were two couples. The grounds were beautiful, maintained, rooms were clean, and great beds. Had a great time. We did have to wake up staff to get in the Hotel when coming back after midnight. We booked the rooms for us and a another couple. I do not speak Spanish very well but my friend does. When checking out he spoke Spanish and all was ok. With me and my wife the Male concierge told me we left a dirty pillow and need to pay $200 pesos. We refused and my wife showed the maid it is just make up and washes off. They agreed and we left. 6 hours later we were notified that they charged us $1300 pesos to replace a sheet, a pillow case and a towel. There were no stains on anything at all. They would not answer our calls or messages. THIS WAS IN EVERY WAY DELIBERATE THEFT AND TARGATED AT NON SPANISH SPEAKING GUESTS MADE US FEEL HORIBLE. It is unfortunate that actions of certain staff can ruin a great time and a great location would never go back

Muy limpio, personal muy amigable y servicial

Todo bien solo falta tv de cable en las habitaciones

Room was very, very limited in amenities for the price charged. Breakfast was also very limited.

El desayuno incluido es como si fueran ejemplos de comida

Es un hotel adecuado al lugar en medio de naturaleza y a la orilla de la laguna. Las habitaciones están muy cómodas y limpias. El personal es muy amable, y la atención es totalmente personalizada. La comida muy rica!!! Estuvimos felices!!!! Bacalar es un sueño!!!

Él hotel es bonito comodo tranquilo lo más bonito es qué tiene enfrente la Laguna dé los 7 coloreslo único malo es qué no hay nada para comer cerca

El sitio sumamente tranquilo y bello

El hotel está muy lindo y tranquilo. El desayuno muy bueno y aunque no tienen restaurante como tal, el área del comedor puedes utilizarla para tomar o comer algo que tú traigas con una vistas inmejorables a la laguna.

The best most astetic place with great breakfast !

Cuartos limpios con casi nada de insectos. Estacionamiento con piedras altas que pueden golpear el carro

Very quiet place. Good for take a relax

Excelente servicio y la comida muy deliciosa

Un lugar encantador con acceso a la laguna y con piscina con agua templada muy agradable

Excellent!

Wonderful and magical place. Great breakfast and Ema Is a nice host. It would be nice to have the restaurant open for longer hours or at dinner hours too.

Most beautiful and peaceful atmosphere.gorgeous water front on the lake with swings and kayaks included Very friendly staff. Breakfast included was delicious and well served portions with great coffee. Fruit, yogurt with granola, eggs served to order, toast with butter and strawberry preserve. This is paradise and will return again. 5 min ride to train Maya Station. 8 min ride to the town parks center, lots of restaurants and the taxi drivers all seemed very honest and did not over charge.