When arriving at the property, I arrived about 30 minutes before my check-in time. The staff made an exception and checked me in early. However, the explanation of what floor I was staying at was not clear and I had to ask twice. The room was spectacular and it had a gorgeous view. The only downside to the room was that the air conditioner was difficult to operate. I would have appreciated some instructions on how to turn it on. There was no hair drier provided for me either which usually most hotels of that rank do provide it.