The online agent is a scam! The resort was the worst! It was totally different from the pictures. The rooms are dirty, molded, and old. And it was next to a construction work. The doors was unlocked. The pool was dirty and abandoned. The lobby was like a service room. The staff was smoking when we came. We were so disappointed, then we left right away! Even the staff admitted that the pictures taken was before the pandemic, before half of the property was sold to other resort. Even the staff told us that traveloka wanted them to display the picture. As a frequent member of traveloka, I was very disappointed because we couldn't complain to anyone and it's not refundable. Even though it's a discounted price, it was still a scam because the property was totally different from the pictures and the reviews. It was clearly like an abandoned property.