Despite its promising online presentation, my stay at Emara Ole-sereni was disappointing. The photographs of the deluxe room advertised on Hotels.com, with both front and side-facing windows, turned out to be very misleading, as I was told by a porter that only very few such rooms exist and the photo is used to lure guests. The alternative room with a terrace was clean, but the building itself felt neglected, with visible water damage and a dusty, dated & faded appearance. Road noise made it hard to relax, undermining the hotel’s claim of offering serenity. Reception was unresponsive to calls, forcing me to go down in person just to be heard, which felt more like an inconvenience than a service. Breakfast staff seemed disengaged, forgetting basic items like cutlery and coffee orders, which I eventually had to fetch myself from the bar. On a positive note, the porter and cleaning staff were exceptional, offering the only bright spot in an otherwise underwhelming experience.

Make up mirror handle was not holding up. No convenient way to dry your hair. Hair dryer cord too short and plug near the floor. Rest everything was excellent including staff, breakfast buffet and roof top restaurant.

Nice rooms, good food, beautiful views from the rooftop terrace

The property is state of the art with welcoming,courteous and highly professional team.

The staff and the style of the hotel

That is the worse business hotel I have ever stayed !

Extremely Disappointing – We Left Mid-Stay Despite No Refund I booked a four-night business trip at Emara Ole-Sereni, and it turned out to be one of the worst hotel experiences I’ve had. The reception service was chaotic – long lines, disorganized check-in, and rude, unhelpful staff who made us feel like we were an inconvenience rather than guests. The room cleanliness was unacceptable. It was clear that proper housekeeping standards are not being followed – dusty surfaces, stained linens, and an overall lack of hygiene that made it uncomfortable to stay. Despite having no refund option, we made the decision to cut our stay short and move to another hotel. That’s how bad it was. I would strongly advise business travelers and tourists alike to look elsewhere. This hotel does not live up to its reputation or pricing.

This is undoubtedly the worst hotel I have ever stayed at. First night on checkin staff lied to me and charged me an extra $500 dollars. Everyone I know had food poisoning, they lepft a wet patch on marble floor so I twisted ankle, knee and hurt back. They overcharge for everything such as tours and lifts to airport. If you complain they miraculously can't speak English properly or understand you. Don't waste your money go somewhere else like JW Marriott or Kempinski

Amazing hotel, friendly staff and professional service

Nice hotel which is very secure with nice rooms. The food is good but really limited choice and quite expensive for what you actually get. Staff are nice and friendly but not the quickest! Rooms have nice views with comfy bed and bathroom. WiFi fast. All in, it’s a nice hotel but is it worth the extra cost? I’m not sure!!

I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home. The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided. The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat. What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat. Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!

The place was what I expected!

The staff at this hotel are beyond remarkable, very friendly, helpful and they go o er and beyond. Will definitely come back to this place.

Very luxurious property. Well kept, spotless. Many nice restaurants, including delicious pizza. Good gym. The staff is what makes this hotel so excellent, they can’t do enough for you. In particular, Naomi at the front desk was amazing.

I had not intended to book the new wing of the Ole-Sereni hotel but it was fine, just slightly disappointing. It's typically business/conference oriented. The restaurant is on an upper level restoring the dining view across Nairobi National Park which was lost in the original hotel. Convenient for the airport and well-appointed if a little boring.

Prives Like a international 5 Star Hotel but absolutely not living up to it. There is hardly a way to get out of the hotel. Half rotten pigeon was on the roof just outside of the swimming pool railing formte whole duration of my stay, Prices are just ridiculous high for Kenia. The manager should be fired. On the plus side the staff was very friendly. Not to helpful if you wanted something out of the box. Like leavin the hotel on your own. To dangerous or maybe they don’t want you to go out so you have to spent your money in the hotel. Location in fact was not particularly safe. Fist person I met outside the hotel advised me to not show my mobile. Only good for Business people who don’t care about paying ridiculous high prices. Not recommended for tourists.

国立公園に面していて、バルコニー付きのお部屋は、とても見晴らしも良く、野生の動物を見つけることもできます。

I had an amazing experience! The view of the national park, the service, hospitality, kindness, and cleanliness were exceptional. I really loved the spacious and serene environment within the city. I highly recommend this hotel to anyone visiting Nairobi, especially those coming from the West. Truly an unforgettable stay!”

The staff was rude and unprofessional.

J’ai voyagé avec un collègue dans le cadre d’une mission. Ce dernier a subi une maltraitance de la part du réceptionniste simplement pour avoir demandé un reçu détaillé. Ils se sont presque battu. Résultats, avion raté à 4h du matin et plus de 1000$ de dommages réclamés à mon collègue. Le service client devait être revu sérieusement. Néanmoins, quelques gentilles demoiselle à la réception équilibrent.