Our stay was honestly disappointing overall. The one-bedroom apartment we paid for had a horrible smell from the moment we walked in. We brought it to the staff’s attention right away and asked to switch rooms, but we were told no other rooms were available. Instead of resolving the issue, one staff member handed us cleaning supplies and expected us to deal with the smell ourselves. William, who worked at night, was the only employee who actually came to the room, checked the smell himself, and tried to help us as much as possible. Another gentleman working with him was also very kind and accommodating.
The cleanliness of the room was also unacceptable. We found a vape underneath the pullout couch, which made us question how well the room had been cleaned before our arrival. On top of that, breakfast was included in what we paid for, but no one mentioned it to us at check-in. We only found out while checking out, and it felt like we had to beg just to receive something we already paid for. The blonde woman who checked us in was rude and unhelpful, which made the experience even worse.
The location itself was also difficult to find because the directions and signage were confusing and need to be updated. Overall, the lack of cleanliness, poor communication, and failure to properly address the smell made this stay very frustrating. I truly appreciate William for at least trying to make things better, but unfortunately that was not enough to make up for the overall experience.
