Great hotel, excellent facilities, breakfast in really good and its next to New Bristol Brewery which makes it ideal in all respects

The room

Clean room

The price was fantastic, pre booked in December for February. The staff were really friendly, the amenities in the bathroom were great. Large room, comfortable bed, very clean and modern. Only thing I’d change is not having a plastic kettle, but that’s the only thing.

Tout

Spotless room, comfortable bed, courteous staff, small but efficient gym

Lovely hotel, great staff (mostly), ideal room for us, convenient location.

The staff were so welcoming and friendly, the room was big and clean, and overall we had a great stay. Pros: great fitness room and lobby with games and tabels to sit and work from. Near by a mall, 15 mins walk from old city, 5 mins drive from the GwR station (Bristol Maple Meads). Cons: no safe in the room and no closet.

All of the above + great location

Clean hotel, late check out was good , staff welcoming and friendly

Room clean tidy and fabulous clean towels x All staff chatty and welcoming

Staff needed to control other guests. Could you supply an email address please as not enough characters here to explain what happened.

Staff are really helpful. Its a trendy cool hotel. We got a great price so its competitive with the likes of Premier Inn but its nicer. We like it and have stayed several times. We park across the road which is a little pricey £20 a night.

Boiling hot inside, no cool air. Also very noisy from outside when opening the window. Staff was nice.

Clean comfortable

The customer service was appalling at reception. I didn’t know where to park, the staff first suggested I could find a street somewhere to park in, not exactly what I wanted. When they eventually recommended somewhere, trying to get information from them about how to get to it was extremely difficult. I was a little stressed about the parking situation and pretty much focused on this, I forgot to get a receipt for my stay. They now won’t give me one retrospectively as I booked through Hotels.com, even though I paid at the venue. Additionally, I did notice other people being offered a welcome cocktail, this wasn’t something I was offered, I guess this is for the select few. I won’t be back

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clean room, staff, style & location

The staff were friendly and the room was modern and comfortable.

Loved everything. Shower was great, social area too. It was good to have a space to unwind with friends instead of just being locked in a room. Location is amazing too.