Excelente lugar un hotel para descansar y desconectarce del mundo, una Paz y tranquilidad que no se cambia por nada, su personal Muy atento y la la limpieza 100%.

Beautiful place and experience

Excellent everything the people and the amenities

Limpieza comodidad y la comida

Exceptionnel Peut-être l’hôtel qui aura le plus marqué notre vie La rencontre avec les colibris est hors du temps

My stay at Termales del Ruiz was a memorable experience, thanks largely to the beauty of the place and the exceptional service provided by our waiter, Ray. He was attentive, warm, and genuinely committed to making our visit special. His professionalism stood out and truly elevated our stay. However, the experience at the front desk was disappointing. The girls at reception offered no welcome, no smile, and no sense of hospitality, which created an unfriendly first impression. For such a remarkable destination, the check-in experience should set a much more positive tone. On a brighter note, the Presidential Room exceeded expectations. The amenities were excellent—comfortable, well-maintained, and thoughtfully prepared. Combined with the breathtaking natural scenery and tranquil atmosphere of the hotel, the overall setting is truly remarkable. With improved front-desk service, Termales del Ruiz could offer a consistently outstanding experience. Thanks again to Ray for making our stay so pleasant.

Se llega facialmente al spa, el agua con buena temperatura, muy antiguas y no muy conservadas las habitaciones

Todo maravilloso sin quejas

Wonderful experience!! 10 out of 10!!

Un lugar muy hermoso para descansar y su comida y atención excelente. Felicitaciones por su servicio.

Wow cant wait to return

Excelente como vacaciones ecológicas llenas de biodiversidad y los termales magníficos la comida buena la atención excelente el guía muy bueno

They should have more ways of transportation

Nos fue de maravillas. Las piscinas son hermosas, limpias con una vista espectacular.

If I remember correctly, we got the 2nd cheapest option (or the 1st cheapest option)... the room was very small, but it was enough for our needs. The only issue was that everything was easily heard from the hallway (I think we got 1st floor, Rm. 106 or 109), from the room to the outside and viceversa. No big deal for us, but it would have been better if the room was more sound proof. The staff was superb! The surrounding area, not to mention the road getting here, was unbelievably beautiful. Well worth the trip.

Very nice ; hotel very remote and lots off nature. Near to the volcano

The preserved building, site and natural organic beauty make it a majestic resort. The exotic bird spotted on the property are astonishing. Don’t wait and plan your trip.

El hotel es muy bueno la comida excelente el tema de darle de comer a los colibríes es muy bueno pero la habitacion 208 la cual nos tocó es terrible el piso estaba dañado el vidrio de la ducha estaba dañado el tamaño de la habitación deplorable para tener un camarote y una cama doble. Me hicieron el cargo de las dos noches de hotel antes de mi llegada a las 10 am me pareció extraño ya que siempre uso a expedia para mis reservas y siempre pago en recepción, no deberían poner en servicio esa habitcion 208 por respeto al huésped sinceramente

This is an amazing place, you can rest and enjoy the beauty of the nature. I will come back again, the food was delicious, we rented the presidential suite. This is the most beautiful place to stay.

Beautiful property and fun place to explore. Loved the hot springs! Liked all the places to walk and enjoyed birding here. Good access to the National Park from here.