This was our first time visiting Mexico City, and overall, we had a very pleasant stay. The property is ok, well-maintained, and spotless. We especially loved the breakfast buffet—it was one of the highlights of our stay. Unfortunately, we did encounter an issue with the airport transportation that left a bit of a bad taste. Before our trip, I personally called the hotel to arrange both pick-up and drop-off transportation to and from the airport. I was told by the receptionist that the total cost would be 1,300 pesos (approximately $75), which I agreed to pay when we checked in. The day before our departure, I called the front desk to confirm the pick-up time for the airport and was then told that the amount I had paid was only for the airport pick-up and did not include the return trip. This was not how the cost had been explained to me during my initial phone call, so I was disappointed by the lack of clear communication. Since the airport is only about 15 minutes away, I ended up taking an Uber, which cost me only about $11 dollars . I would recommend that the hotel be more transparent and specific when explaining transportation fees to guests to avoid misunderstandings. Despite this experience, we enjoyed the property and our stay overall. The hotel has a lot to offer, and with better communication regarding transportation services, I would have no hesitation recommending it.

La habitación limpia y además no entra ruido externo, por lo que te permite descansar; se genera un ambiente agradable. El diseño de la habitacion y del hotel en general es muy bonito. El personal muy atento y servicial.

Easy to get around the city center. Close to bus routes and metro stations. The staff was super helpful. Will definitely recommend it!

Muy bonitas las habitaciones muy amplias y bonito todo el hotel y atento el personal lo único la ubicación que no puedes andar afuera de noche se veía peligroso muy oscuro y solo

For one overnight staying it was very good.

Na

Buen hotel, el problema es que al salir nos discriminaron, pidieron que esperáramos al salir para ver si no nos habíamos llevado algo, a otra pareja que salió al mismo tiempo no le pidieron lo mismo.

Hotel moderno, muy bello. El personal es excelente

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Very clean and quiet

El hotel está muy bonito, muy buenas instalaciones, el personal es muy amable. Solo Saúl tiene una atención deplorable y despectiva. Me tocó ver el poco tanto que tiene hacia los huéspedes, se puso muy a la defensiva en vez de ser más humano y comprensible. Una gran felicitación a los demás colaboradores como Alexander, jaquelin, los meseros tanto en el rooftop como en el restaurante de abajo. No pierdan el toque tan amable y hospitalidad.

Hotel céntrico, limpio y la atención excelente.

La habitación muy limpia, y el desayuno sabroso. Es la tercera vez que lo visitamos.

clean rooms, great staff highly recommend.

Un hotel de mala muerte, cucarachas x todos lados, eso no se le puede llamar hotel, es un lugar para gente borracha que solo pasa a tener sexo. Prohibido ir con niños ahí, es un hotel de muy pero muy baja categoria

The room was very clean. Staff very attentive. Breakfast was plentiful. Nice exercise room was a perk

Todo excelente

Excelente todo, ubicación atención. Muchas gracias

Just great

Todo bueno. Vamos a regresar