การให้คะแนนและบทวิจารณ์โดยรวม The Ritz-Carlton New York, NoMad

This was probably the 10th time staying at this hotel, and the experience has always been sub-par. Phones are not picked up by any member of staff, in-room dining takes at least 30 minutes to deliver a set of cutlery and a can of soda, and if you order food, it takes at least 10 minutes for them to call you and notify you that it is in the lobby. During this trip they even forgot to clean the room one day and after arriving to the room past 9pm, no one in their staff noticed that service had not been done. We had to request a cleaner, which took another 40 minutes to be sent to our room. Nothing about this service is 5 stars or worth the price.

So amazing. Common areas are spectacular and we felt right at home and so welcomed by the friendly staff. Our room was fabulous - the view from the 31st floor absolutely breathtaking. Loved the serene and modern bathroom. The roof top lounge at night - wow. I’ll definitely be back.

Fantastic

friendly staff and beautiful property

Amazing views from the room,the breakfast on top floor is excellent,the one downstairs not so much.

日本語が全く通じなくて苦労しました。

Love the rooftop restaurant and its proximity to things in nyc.

Una vergogna

Beautiful hotel. What more can I say.

Tiny room Restaurant wasn’t good. Staff were rude

Amazinggg stay. The Ritz staff is fantastic. I’ll definitely be returning!

It was wonderful stay as usual , and special thanks to the bell man Mr Nizam , was very helpful as usual

The best hotel in NYC.

Great new hotel, beautiful room the staff is friendly!

very hotel is flexible enough to accommodate my flight and my changing schedule

The staffs are not nice. This hotel is $1600 per night hotel and they supposed to be nice. Especially the door man