Massive clean room. Staff were very welcoming and helpful.

Nice hotel well located within Bilbao city

Σε εξαιρετικό σημείο και με πολύ καλές εγκαταστάσεις. Πολύ εξυπηρετικό προσωπικό. Το συνιστώ

Tres bel hotel, tres bien situé.

Fantastiskt läge, mycket trevlig personal och allt som allt en trevlig upplevelse

Had a terrible experience as the water leaked in the room over the bed and my belongings. False alarm went on throughout the night and we were unable to sleep. REQUEST FIR FULL REFIND FOR THE STAY ALREADY MADE, ACKNOWLEDGED BUT NOT RECEIVED YET AND THERE IS NO RESOINSE TILL NOW.

Personnel désagréable limite impoli, Alarme incendie s'est déclenché, nous n'avons eu aucune information, ni excuses de la part du personnel. A fuir ...

Our room wasn’t cleaned two days and the dirty mugs and cups were not removed 2 days in a row. When I pulled the curtains, dust were flying around. Staff were grumpy and had no warmth. The bar man said no hot drinks after 5pm but we were served hot tea at 10pm the night before. It was unclear if we had to pay to access the swimming pool.

Staff members were very helpful and welcoming.

Top class hotel with amazing service minded staff, and the room was amazing. 5/5.

Awesome location and staff.

Great location 👍 nice rooftop views ✌️ highly recommended!

Very good hotel which is updated and with nice and helpful personnel and very good breakfast!

Väldigt dålig frukost. Mycket oväsen från gatan

Having stayed at other 5 star hotels in Spain, let down here was the inattentive and dismissive demeanor of staff (except for Alex, who was wonderful) and the pool being an additional cost to access, which was not outlined during booking. The hotel was clean and in a great location, the rooms were spacious and maintained. Finally the exec team meeting that occurs in the breakfast buffet I would suggest is done when breakfast is concluded instead of blocking people’s access with no self awareness whatsoever.

The staff were very helpful, the rooftop bar is really lovely and the breakfast has a very wide selection on offer.

Posizione ottima, comoda per muoversi a piedi. Personale molto disponibile!

Zentrale Lage, u.a. direkt an der Metrostadion. Einchecken vor 15:00 Uhr Kosten.- und problemlos. Die Begrünung auf der Dachterrasse hatte wohl durch die Hitze gelitten und machte insgesamt einen etwas traurigen Eindruck., Der Spa ist nicht kostenlos und für eine 15minütige Benutzung € 20,- zu verlangen, erschien uns viel zu hoch.

God plassering med mange gode spisesteder i gåavstand, hjelpsom betjening og god frokost. Kjekk bar på toppen, men ikke den beste betjeningen der oppe, bestilte 3 øl fikk regning på 5!

Chambre exceptionnelle et rooftop très agréable. On regrettera uniquement le quartier d’une saleté invraisemblable pour un hôtel de ce niveau.