การให้คะแนนและบทวิจารณ์โดยรวม Shenyang Marriott Hotel

Excellent service from the reception counter manager.

Great service. Knowing it’s my parents’ 77th birthday, the staff presented a fruit plate given we checked in late and bakery is closed that they couldn’t present a cake. Very much appreciated the ease of checking in and out and nice amenities.

Dear Customer Service], I am writing to express my concern about a recent issue with my reservation. Due to a typhoon, my flight was canceled and rescheduled for a day later. I contacted both the hotel and Expedia to modify my arrival date, but upon arrival, the manager, Amanda Tang, informed me that my reservation was voided due to a no-show. I was told that the hotel was fully booked and was given no option but to pay the full price for the original reservation to secure a room. Given the circumstances and my prior attempts to amend the reservation, this situation feels unfair and stressful. Could you please review this situation and assist in resolving this issue? I would appreciate any adjustments or compensation you can offer. Thank you for your understanding. Best regards,

good

선양 올때마다 이용 중~!

The hotel required a deposit of 500 RMB, but has not refunded the deposit, affter almost 48 hours of checking out! Not a good practice.

Good hotel

Good and comfort

員工服務很好，整體環境很棒

good

Nice b.f and good condition of property but area was not so good