A three star review for this hotel might seem to go against the grain, as the rooms were beautiful, the individual staff very friendly and helpful and the hotel spotlessly clean. However, I made multiple attempts to contact the hotel before our trip and never received a response, which I did not find to be acceptable. Our check in process was not very smooth and rushed and a couple of times we were shown to previously used tables only to be sat down and have them cleaned there and then with crumbs brushed off the table on to us. I don’t find those issues becoming of a 5 star hotel, hence, the mark down on my rating. The food in the individually booked restaurants was very good, but I found the buffet food not quite as good as I would have hoped. The food and staff at the beach restaurant were excellent, as was the team running the scuba diving centre. I did try to address my concerns while I was at the hotel, but felt like I received excuses rather than solutions. Maybe because of the size of the operation, the ability to look after an individual guest issue is lost somewhat, but my expectations for a 5 star hotel are to be wowed, not brushed off. I was promised by the manager that we would leave after our stay thinking it was a 7 star hotel. Unfortunately this was not the case and instead we left thinking we had significantly overpaid for what we were hoping was going was going to be a holiday of a lifetime experience in a 5 star setting.
