When I arrived I discovered that hotels.com had mistakenly mentioned parking on site but there was none - I had to pay £7 to park in the station carpark. Then when I saw the bedroom I was disappointed by the size of the room and the size of the hand basin.

Historic, helpful staff, close to train station

Clean room if decor a little tired. Our tv didn’t work but three separate members of staff tried to sort it out which they did eventually. Staff lovely and friendly.

Charming place with a very nice and helpful check in staff! Overall, room was decent and clean; although bed was not too comfortable. Excellent location to train station and walking distance to restaurants and shopping. Adorable little town.

Staff friendly and helpful...good places to walk out to

Hotel is very clean, reasonably priced and the breakfast is good. Handy for the town centre and the historic walls for a walk. Staff are super friendly and helpful. Stayed a few times now for work and always look to stay here when working in the area.

Very friendly staff, clean room, good size, good continental breakfast

Nice hotel in good location next to train station and short walk to centre of town. Good breakfast and room was clean and modern.

Lovely room Very tasteful decor Although floor was sloped... Had fabulous time at Karaoke finished off this morning with lovely continental breakfast lots of choice food very good quality. Staff lovely

On the whole good stay. But…I believed there was free parking but I had to pay for parking at railway station opposite. And I believed I had already booked and paid for my dog but on arrival was told I owed extra. I booked through Expedia and was told by the staff at hotel that it was Expedia’s fault as they don’t take payment for dogs prior to the stay. The breakfast was only continental which isn’t made clear when booking.

Super choice of hotel as it is near the station, so it easy to get to & from. It is also located a bit away from the main shopping area, so quieter than if nearer the town. The staff too were very friendly & helpful.

Food was good

We stayed for 3 nights. The first night we were in room 14, which had a noisy extra fan outside our window. We complained and were move to the best room in the hotel. which gave us 2 splendid nights sleep/

This would have been a 4 if it were not for the first night being in an airless cell-like single room. The double room was exponentially better. The b&b breakfast was a continental and the pastries and coffee were ordinary. On the plus side the staff were very helpful and the location excellent for the railway station and buses.

The staff were 100and 50 percent absolutely fantastic. Nothing was a problem. I had Visa trouble and they could not do enough for me.

Good one night stay, ideal location for our purposes.

Good location. Comfortable even though small with all the services, ie tea coffee fan tv nice touch small radio playing when entering. Hair dryer, shampoo etc. good sleep as very comfortable bed.

Good- friendly staff and clean Bad- posting on hotels.com is misleading. They don't have free parking. Free parking on the street might be avaible. Crowded pay and display carpark nearby. They say breakfast is free and have a picture of a full English breakfast in their listing. But hot food is extra. There was a DJ in the bar on Saturday night. Volume was absurd. Had trouble sleeping.

The hotel is very well staffed and very well situated for public transport. Because I have orthopedic challenges, I found the lack of a lift to be disappointing, but that has more to do with me than with the hotel.

The hotel was kept clean to a very high standard and all staff we met were exceptionally polite and helpful.