The accommodation was fine and served us well, and it’s a very handy location. It was good value for money in that respect. Just don’t accidentally leave anything behind in the apartment, as it’s nigh impossible to communicate meaningfully via the Bob W WhatsApp account. I realised after we left that I’d left my electric toothbrush in the bathroom, so the next day I messaged via WhatsApp to ask if the cleaners could put it somewhere safe so I could collect it next time I was in London. But this was pretty hopeless — at first I was communicating with a chat bot, then they put me in touch with an anonymous person from the “local team”, who said they would ask the housekeeping team and they would keep me updated. But they didn’t, and when I chased them up a couple of weeks later they said they had messaged me to say the toothbrush couldn’t be found. But I didn’t receive any such message, and in any case I know I left the toothbrush there so it’s strange that it couldn’t be found. So, I’d suggest Bob W stop using chat bots, and employ cleaners who are, shall we say, better at finding things.

Highly recommend, it is probably the best property I have been to and I travelled quite a lot recently. It is nice to be welcomed with small details like the reusable water cups, ear plugs (building is in a noisy area so its a nice touch) and welcome card. Just maybe few more tea bags/coffee. Beds comfy and rooms warm, large and clean.

Good location

Honestly, machine was not working efficiently. It was not washing well and the dryer was barely working. It look a 4-5 cycles to get the clothes almost dry but still not fully dry.

Clean, large and great location

Excellent support and apartament. We will retorn soon.

Nice and clean, also a good location! Overall a very pleasant stay. The only con was that the walls were quite thin, so the apartment was rather cold and traffic sounds were loud.

Goed appartement

Large room in a great location. Clean, excellent sleep. Huge recommend.

etwas eng gestaltet, leider kein Lift und zu wenig Handtücher aber ansonsten sehr cool

Nice set up and good location. Annoying clicking sound and untuned TV

An area map might make it more accommodating but that is really it.

Rigtig god plads med højt til loftet. Virkelig gode senge. Dejligt selv at kunne lukke sig ud og ind med kode til døren. God service med bagage-rum på afrejse dagen. God beliggenhed med rigtig mange spændende restauranter tæt på. Liverpool Steet Station lige rundt om hjørnet.

Perfect location very close to tube spot, easy access great sized apartment for London.

Gorgeous, spacious apartment with incredible views in a great location!

Great location, spacious rooms, well equipped and super clean and comfy!!

En virkelig fin lejlighed bagest i bygningen. Stille og med flot udsigt til The Gherkin. Super rent og pænt. Komfortable sovepladser, fuldt udstyret køkken. Masser af små hilsener fra Bob W, fx tebreve, ørepropper, oplader osv. Nem adgang til lejligheden med kode, nemt at checke ind og ud og nemt at kommunikere med Bob W. Super placering ift. offentlig transport osv.

The communication with Bob was exceptional with a quick turnaround in replies and a genuine desire to improve where possible. The apartment was clean with the exception of the cutlery. The kitchen was fully stocked with the most important basics. The underground and convenience store are close by. The apartment has quite a bit a noise from the busy street below which wasn't a surprise but should be taken into account if noise is a problem. Overall a quite enjoyable stay.

Great stay. Great location. Would definitely stay again.

Really clean, comfy beds, friendly online customer service.