I normally stay here when i come to Columbus as it's my favorite hotel. This time wasn't quite up to the standard. Still a great stay as the staff is super friendly, the restaurants are all great, and the place is very cozy.
This time though, I randomly didn't get bath towels or the usual bottled water in my room. Water bottle wasn't a big deal, but drying off after a shower on a long travel day was a bit difficult. We asked for both the waters and towels a couple of times over the weekend and finally received both the night before we were supposed to leave.
The positive about my stay this weekend was they gave me a very generous late checkout for my flight that ended up later than expected. Overall, a bit disappointed but still a great hotel.