This was a wonderful experience, very friendly staff who were always ready to help, offering glasses of chilled water in the spacious and well-furnished public rooms and alcohol in the evenings. We stayed in the large Shakespeare room, often used as a Bridal Suite. The spa is great, with a good sized pool, a jacuzzi and unusual sauna. Really good breakfasts served in bedrooms and at the nearby sister-hotel Milsoms. The fine dining at the main restaurant on the nearby River Stour was sublime, with exquisite food, terrific service, a knowledgeable sommelier and wonderful ambience at tables outside under large parasols. Staff offer free shuttle service to and from both restaurants whenever required. A super weekend, we will return.

There are so many elements that are great about this hotel - the large bathrooms, magazines and book in the rooms (so rare now), the Jo Loves products in the bathroom, the fresh milk in the fridge! B U T the place needs more staff, there was only one person who was front of house at any time - managing the bar, driving the shuttle to / from the restaurant. It shows - the carpets on the stairs were not hoovered and the place is a bit sadder for it.

Spacious room - staff very helpful- beautiful surroundings - lovely breakfast - asked to extend room for 1 hour and no quibble. Even an electric charge point - sadly did not get to experience the spa. Will definitely stay again

We had the most wonderful stay at this boutique hotel. Nothing was too much trouble for the staff and we had a lovely room - Masefield, which had a large sitting area, a patio and a large bathroom. Will certainly return.

We enjoyed every second of our stay and the staff couldn’t have done enough for us. Fully recommend!

Fabulous service, couldn’t fault that. A few suggestions, for £27.50 pp I would expect breakfast to be cooked freshly, it was very lukewarm from the hot plates. A small point but the room key attachment being a silicon spoon made no sense or representation to the brand? The staircase carpet was quite dirty on arrival. You can see the building being a bit jaded in parts. The patio area on Tennyson was hugely uninspiringWe did have a very nice stay 4* rather than 5* which we had hoped for, sorry. Once again though the service was outstanding from reception to the spa to Milsoms.

This was an absolutely perfect stay, beautiful room, amazing service and great food at Milsoms.

Simply amazing. From we were greeted at reception we were made to feel welcome and nothing was too much trouble. The Pool House and Spa was made extra special by the brilliant weather we had this weekend.

Very pleased with my stay. Lovely staff and very helpful. Will come back again.

Excellent service

Superb.

Stunning property, food was great! 10/10 stay would definitely go back

Wonderful place to relax

A late booking as staying close by the night before. Perfect. Facilities are great, bonus having pool and outside hot tub and sauna. Staff went above and and very friendl. Highly recommend and will go again

An amazing night with incredible staff and food highly recommend

A beautiful place, staff were exceptional made you feel very welcome. The food is very nice and a nice pool and spa to unwind and relax in.

Excellent and friendly service

The staff were all excellent - helpful, solicitous and in all occasions went above and beyond. Property & room were beautiful. Food was brilliant. Will definitely be returning

A wonderful stay, lovely location and lovely staff