The property was strategically located with essential access to local transportation and shopping mall. The host Sandra was pleasant and always attend to our needs immediately when informed. The property should have at least a small storage for those who are not travelling immediately until perhaps in the evening to keep their luggage before travelling to the airport, for instance. Will come back again, all things being equal.

Good clean environment overall

The property and the staff were excellent, I couldn’t have asked for a better experience for my first trip to Africa. The property had every last amenity imaginable so much so that I want to buy a condo there and certainly will soon.

The property was all cozy.

Good location, room as expected and paid for.

It is a nice place to live

Overall, the experience was OK but when you travel several hours and then take 45 minutes to get checked in for your accommodations can be a turn off The space is actually people‘s apartments so evidence of everyday living is obvious… nice views, beautiful pool, 24 hour store are best features.

I would recommend. Stay was ok

We booked and received confirmation. However when we got there, the front desk did NOT have our information. Unbeknown to us we booked through a third party. When the third party host arrived, Sandra informed us that they had no more space for us even though they had our confirmation. Sandra called a friend to see if they had availability. Luckily, they were able to accommodate us at Loxwood Luxury. However, there were not enough bedding or linen to accommodate our group. Gloria was very helpful and accommodating and went back and provided everything that we needed. I’m not sure what would have happened if Gloria wouldn’t have had extra space. it was comparable to our original. Sandra was not commutative nor helpful in explaining what was going on. Also don’t know why she accepted our reservation if she didn’t have space.

Terrible experience Had to wait for hours for the keys The room wasn’t clean AC wasn’t working And it’s not what it looks like online

On June 20, 2026, at approximately 8:15 PM, I arrived at The Signature Haven Apartments to check in. Upon arrival, I was informed by the receptionist that there was no reservation available under my name. The receptionist provided me with the contact information of the agent responsible for coordinating my reservation. After I contacted the agent, he arranged temporary accommodation for me at The Lenox Apartments for that night and assured me that he would resolve the issue and secure a unit for me at The Signature Haven Apartments the following morning. However, on the morning of June 21, 2026, I was informed that there was still no unit available at The Signature Haven Apartments. As a result, I had no choice but to book accommodation at an entirely different property for the remainder of my stay. This experience caused significant inconvenience, frustration, and unexpected expense, particularly after I had already paid in full for my original reservation.

Clean room, breakfast

The room was very clean. Check in was smooth and host was nice. Nice place to stay especially if you are on vacation. There are different shops in the apartment.

A beautiful place in the heart of the city for your stay

Beautiful and serene environment with an addition of friendly and helpful staff

Good work out there Keep it up

I traveled for almost 48 hours had my confirmation got to the hotel. I was told there was no room I was housing another hotel and though it was not terrible it was not what I wanted.

Wouldn't stay here again.

Check-in was rough; I waited more than an hour in the lobby because the place wasn't ready, even though it was after check-in time. The bathroom floods when you shower because of the bathroom's design, which is very inconvenient. I wish I could get a refund because it wasn't a comfortable stay. I even checked out a day early.

The building is always having issues with plumbing !