There is no front desk, only a Whats App number to reach. In my case, I had an issue with the room, but they only came back to me on the WA after 1 hour, just to tell me that they would come back later, which they never did.
The room had a sloped ceiling. I am 184 high, and could barely get around the bedside table without touching the ceiling. For this reason I knocked my head into the ceiling twice or three times.