First, towels not ready on time. Bathroom and the room are stinky, because of the mop is dirty and wet. Low garden maintenance with garbage everywhere and dirty swimming pool floor. Understaffed. Building not taken care of with cobwebs everywhere and moist walls. One of the air conditioner in our 4 rooms is not cool enough. No proper hot water for drinks. Shampoo and soap bottles are empty. Very thin blankets. Bathroom is very stinky and dirty. Tl; Dr: More maintenance required.