Staff are super friendly

We stayied two nights at this hotel The room on the first nigth was 25 C The 2rd night it was 28.5 C So you could not sleep They have a good night garantie Asked at front desk They said to contact the guest relations Contacted them just to find out that first i did not book with them dirrect And that the room temp do not fall under the good night because this hotel does not have airco So what is the point of having a good night garantie