การให้คะแนนและบทวิจารณ์โดยรวม Tru by Hilton Chesapeake, VA

The floor was filthy when we checked in around 4pm. Shortly after, I went to the front desk and asked if housekeeping could go over the floors again. The front desk employee said housekeeping was gone for the day and all she could do was leave a note for the manager for the next morning. She also offered me disposable cleaning rags to clean it myself. There were also drink marks on the nightstand and finger streaks across the tv. Prior to completing this negative review, I filled out the hotel’s feedback form and reached out to the hotel via email and heard nothing back.

Room was great! Although are bathroom wasn’t fully clean when given the room. Some staff were slightly unwelcoming. Breakfast was pretty good!

Nice time

Check-in was quick and fast, friendly staff.

It was a nice hotel for the money. Never had breakfast in the morning we were too busy with family plans. Great location for what we were doing. Would stay there again.

The over all stay was very nice

My room was not cleaned and I was able to check in as no one checked. I sat in the room as the person came in talking on their phone then plugged it in in the room and proceeded to clean around me. Not a word was spoken. Last night there we had 6 people join us among them my 2 grandchildren (8 &4) the two women at the front desk sat there on their phones and yelled at the kids about the swinging chair. Nothing was said to any of us adults which ended up having the 5 yr old in tears as he was frightened. Will not stay here again.

staff was friendly, was quiet, clean, good breakfast .Great Mexican restaurant next door. was a nice stay.

The property was clean and I love the personal welcome on TV. The bedsheets in room 203 appears not changed because I saw that the sheet was not fresh and observed dirt on the bed sheet. Otherwise I was satisfied with my stay.

I appreciate that the property was well-lit at night and conveniently close to the mall. The complimentary breakfast was a plus!

We checked in late and just wanted to get to bed. Our room was the last one available that night. After a lengthy check-in, we got up to our room to find that the shades would not go up or down. The thermostat had no reality to what the actual temperature in the room was. The tub did not drain and had stains on the bottom. The lightning was complicated and even with all of them, mine was insufficient. We did not complain as it was now one in the morning and just wanted our sleep, knowing there was no other room to get. When I spoke to the front desk the next morning, the girl was immature, cried and could not do anything to compensate us and or deal with the situation.

First time staying there and it was a great experience.

Great Stay

Nice clean hotel! Perfect for a 2 night stay

The incidental fees are kind of an inconvenience. M-Th is $75 for the whole stay then on the weekend its $100 per day. That needs to be stated when booking online or at least included in the fees especially when paying online.

DID NOT GET THE ROOM I THOUGHT I HAD REQYESTED. VERY RUDE AND UNPROFESSIOAL GM. BROKEN ITEMS NOT REPAIRED. WILL NOT STAY HERE AGAIN!

Great news place to stay, safe area, clean rooms!

Everyone was very nice. The room was clean, check in and out was easy. The price was great as well. Would definitely stay here again. Thank you!

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Hotel was very clean and staff was cery friendly, breakfast could be stepped up a little