Great staff, room always well replenished and clean.

The room was gorgeous and spacious. But I got bitten by a possible bed bug when I sat on the sofa on my first day stay there.

Overall, I had a pleasant stay. The room was comfortable and nicely arranged, though the washroom was not as clean or well maintained compared to my visit a year ago. I really loved that they offer free cake every day, and I was especially grateful that a nurse was sent to check on me when I asked for medicine for my headache.

Clean room, friendly staffs. Convenient location.

Clean room and pretty good breakfast options

Need more variety of food for breakfast

Great staff

Excellent service and very friendly staff. The rooms are large and extremely comfortable

I love the Pinoy food prepared for Breakfast 😍.Just needed to repair some of the broken things inside the Hotel .I was amazed the most by the Telephone inside the Comfort Room can be use for Emergency and the Flashlight inside the cabinet 😍. The Hotel is recommendable .

The staff are not friendly in the labby they thought we couldn’t afford to rent a room

Will definitely return with more family and friends

Nice rooms great friendly staff. Buffet breakfast could use some upgrades ( maybe some bacon , omelette options.

Nice lodging with friendly customer service…. Breakfast buffet is pretty good

Beautiful hotel. Very modern

Centrally located to all restaurants in Naga City. As a supposedly 2 year old hotel, it has a lot of potential but lacks basic property management. Upkeep and maintenance is visibly poor such as the sewer smell in the basement parking, elevator and hallway. I heard hotel got flooded last year and unable to provide solution to the sewer smell. Its next door to the Bicol river which i think makes it susceptible to flooding. For the room, we checked in with water stained mirrors, moldy shower head, leakage on kitchen vent (reported it, staff just put a towel to catch the leak and never came back to fix it), and unmopped floor behind hidden corners. Very tight space and you have to literally walk sideways to go to the far end bedside. We also ask for extra towels (we booked 4 and they put 2), and when we asked for extra towels, they questioned why we needed more. Lastly, the worst part, there is no room WiFi and non existent except for the lobby. We reported it and she ridiculously replied its due to the rain and weather. I worked in Telecoms and this is an easy fix and just shows poor instalation in all rooms and care from management. When you people going down to the lobby just to get a decent WiFi is a sign of absolute lack of care. We've read pass reviews and this is not a new issue. You are basically guaranteeing no repeat customers with this management approach for a 2 year old hotel with 2 year old excuse of "soft opening".

Highly recommended.

It was wonderful and their customer service is excellent, everyone is accommodating and wear a smile in their faces.

The facilities are comparable to US hotels clean friendly staff. They accommodated us when the AC on our side of the floor broke. The insulation is not that great you can hear the cars and whatever is going on in the streets below from our 6th floor room .

Keep up the good customer service

Very nice facilities, staff are polite breakfast buffets are delicious, will definitely come back.