No hot water, hot side of tap in the sink didn't even turn on. Bathroom door didn't close well. Only the lock on the knob, no chain - felt very unsafe. Stairs up to 2nd floor are very old and rickety. Went to check out at 9am (there's a fee if you checkout after 11am) and reception was locked with a nite to ring bell or call # - there was no bell and had to call # twice to get an answer. We were told 10-15 minutes for him to get there, when we told him that wasn't okay, we needed to check out and get going he wanted us to just leave the key. We reminded him we paid a cash deposit we needed back so he uped his timeline to 5-7 minutes. We had to sit in our car to keep warm while we waited.