良好

Very clean and spacious room. A traditional Japanese feel to it! The amenities were great. They had most things you might need, including Yukatas. This together with the onsen bath made this a very relaxing stay. Finally, the staff was lovely and very helpful!

We absolutely loved our stay at Hakone Sui​sen. The location is fantastic — peaceful, beautiful, and perfectly placed for exploring Hakone. The atmosphere feels truly magical and relaxing from the moment you arrive. The staff were so welcoming and kind, which made the experience even more special. Our room was beautiful, comfortable, and very well kept. We felt completely at ease the entire time. This was one of the highlights of our trip and we would happily stay again. Highly recommend!

Top Zimmer, tolles Personal und 2 kleine aber feine onsen.

The whole place was spotless, staff was more than great, but what stood out is their attention to details: the way they recognize you and bring you your shoes as soon as you enter the lobby, they give you a flashlight if you go out at night, they take time to explain things. It is the PERFECT place to stay for a night or two, in a quiet environment.

Absolutely loved my stay here - quiet and serene with beautiful mountain views. The onsens were incredible and often empty because of how small the hotel is. Great service and facilities!

館内が綺麗でとても過ごしやすかった

I absolutely love the hot springs and the how great the staff was. I will gladly come back again next.

Upon arrival, one staff member was not very welcoming. Since we arrived early, our intention was to leave our bags and explore the area, but he did not explain the no-shoes policy and came across as rude, which was a bit uncomfortable. That said, during check-in, the young lady who assisted us was extremely polite and took the time to clearly explain everything. Her professionalism made a great impression. Overall, the hotel is beautiful, and aside from the initial interaction, we had a pleasant experience.

スタッフさんの対応がとても良かった

Really limited transportation. Heavy traffic on high season.

If you want something boutique and intimate away from the usual Hakone tourist crowds, this is the place! The staff was so nice and helpful. The room was clean and spacious with amazing views. While there was no shower in our room, we basically had the small onsen areas to ourselves (men & women separate but fully nude only) or only a few other people. It's peaceful and has a homey feel with unique decor touches that we loved. From the bookshelves and records in the chill lounge area to in-room tea set with tasty green tea, it's a perfect place if you don't want the usual "formal hotel" vibe.

todo bien

The hotel was very clean and tidy, slippers were provided upon entry into lobby so no outside shoes throughout the hotel. The hotel staff were super friendly and helpful, providing all information about the amenities during check-in. They also provided a flashlight when I went out at night, which I thought was a very nice personal touch.

Amazing place to stay and relax.

Very nice ryokan experience.

Staff were very kind and informative. At check in, they sat me down & explained everything about the hotel. My room had the most incredible view of Hakone. The hotel was very clean. The bath house was very nice. There was also a neat little lounge room with records and such as well as a foot bath on the first floor. I did not take advantage of these things during my stay but still very nice features! The free breakfast was decent, mostly bread items. I don’t really have any complaints.

Really nice accommodation, staff are really friendly and the town beautiful for a quiet getaway

This hotel was a very nice place to stay. It was very calm and clean and the stuff was very friendly. It was also very affordable for a beautiful room.

Ryokan was very unique for a first timer like me. Staff were very polite and helpful, and could speak good English which was a big help! Would definitely recommend to anyone staying in a Ryokan for the first time.