The good: Charming property in an excellent location.
The bad: Our stay was unfortunately marred by several issues. On our first morning, there was no running water, making the bathroom completely unusable and throwing off our entire schedule at a critical time. The heated floors were also non-functional, a significant comfort issue given the extreme cold outside. The beds leaned on the firm side and weren't particularly restful.
What was most disappointing, however, was the response from management. We reported these issues and received no follow-up confirming they had been resolved. When we requested some form of compensation for the inconvenience, our request was flatly refused, no gesture of goodwill whatsoever. This lack of accountability is simply not acceptable.
I won't be returning to this hotel, and I will not be considering any other Aneyro property in the future.