They need to improve their communication skills by giving the customer a tour and presenting all the amenities. e.g I didn't see any kitchen
Our room had just a microwave and a fridge. It would be better if they could put an electric kettle with some tea or coffee — which costs $50. I asked them to give us some plates and cups which are available in all types of motels/hotels, but they sold disposable stuff to me.
The area was clean and you could smell detergent (cleanness) in all the bedding stuff.