Great Hotel, but the concept still needs some room for improvement. The pool closes early and there is a lot of maintenance going on during our stay and surrounding the hotel with lots of noice

A very enjoyable stay. Thank you!

The

What a charming hotel right next to the Zocalo. Highly recommend. Convenient to all locations you'd want to see in Old Town Oaxaca. Staff was so accommodating. Arranging taxis for transportation to sites, guide service to Monte Alban, mezcal tastings, etc. Walking distance to Michelin-starred restaurants Los Danzantes and Levadura de Olla. Breakfast was included in room charge -- menu was simple and food was well prepared. Service was impeccable. Hotel was charming in its interior design that reminded me of a Moroccan riad that I stayed in once. Small lap pool on rooftop with food and bar service provided was a big plus when returning from a full day walking the city on a hot day! Only downside (why I knocked one star off my rating) was some aspects of the room. Was spacious but needed a real closet to keep things tidy and drawer space. Also, our room was painted black (others were white) which made it challenging to navigate in the middle of the night when going to the bathroom! Bathroom was pretty spacious and had large bottles of bath soap, shampoo, conditioner and body lotion, which was great.

Great location in the middle of Oaxaca. The rooftop area and pool is great and the cocktails were lovely. The rooms were slightly basic with little storage but still very nicely done.

No tiene ventanas ni television tienen ue especificar que no hay eso La construcion esta bien ruidosa en el oido se escucha y el servicio esta super

I like this place and the service was solid. That said, our room was small, the bathroom was very small and had no meaningful surfaces for any of our bathroom supplies, and the room had no windows. During out stay the hot water was out all night and so we were unable to enjoy a warm shower on the only night we stayed here. While the staff was very apologetic, their response was not as proactive as I would have anticipated. When I raised the issues we had experienced during our stay, they offered to remove the incidental charges on our tab for an appetizer we ordered at the rooftop restaurant. It was a nice gesture but I would have preferred to have hot water and a window to provide fresh air to the room. I really like what they have done with the shared spaces and may choose to stay here again but would make sure to get a room on the upper floor to avoid the stuffy vibes on the ground floor.

La habitación más o menos limpia , el personal muy regular se les pidió hacer 2 reservas en restaurantes y en una no estaba la reserva y la otra la hizo en una sucursal muy alejada de donde estábamos. Por otro lado desde muy temprano el personal del hotel hacía ruido en los pasillos y no nos dejaron dormir 2 días por el ruido , la habitación no tiene ni TV ni teléfono para poder comunicarnos a recepción

Staff was great and helpful. The hotel was nice, the included breakfast was edible. My “luxury suite” lacked a window, which is odd and wasn’t mentioned when booking.

Yes

The staff are wonderful from the front desk to the restaurant to the housecleaners. The breakfast is good.

The staff were friendly and attentive. The hotel is lovely. Accessing the terrace is a bit tricky due to the stairs.

This hotel is central in Oaxaca with very friendly and helpful staff, and is very clean. They also organize special activities like movie nights that make your stay extra special.

This hotel was so beautiful. What an oasis in the city. So amazing to wander the city in the morning and come back to the hotel for the rooftop pool and lounge chairs in the afternoon heat. The food here was so delicious. We ate the shrimp tacos, beef tacos and guacamole with chapulines. Fruit, cappuccino and eggs every morning. The staff was so friendly and helpful. They even made me popcorn one afternoon off menu.

Great location

Beautiful architecture; superb staff and service

Excelente ubicación, el desayuno incluido fue generoso y delicioso. El servicio impecable las 24 hrs. Una gran experiencia.

El personal muy amable.

Muy incomoda y deficiente habitación era como una bodega sin ventilación ni ventanas la peor habitación en que me he hospedado. El baño nunca funcionaba bien y con muy deficiente iluminación El personal es excelente y amable

La habitación no estaba en adecuada condiciones , había una cucaracha a nuestra llegada , la cual nunca retiraron porque no hicieron el aseo de la habitación. Creo el costo es elevado para lo que ofrecen, en comparación con su competencia , las batas son de mala calidad , no brindan pantunflas, no existe TV, minibar en la habitación. Se entiende que buscan un concepto distinto para diferenciarse , pero no consideramos que sea acorde a lo que cobran por noche , sinceramente no rehresariamos. Otra cosa es la retención que hacen de 1500 pesos mexicanos por noche , es una tontería, ya que nosotros liquidamos el total de la habitación desde antes. Y el único consumo de 100 pesos que hicimos, pero preguntaban si deseaba pagarlo en efectivo o con tarjeta, cuando ya tenían cobrados esos 3000 y justo para eso eran. Espero no tener problemas con la devolución de esa retención, es lo único que me preocupa. Ojalá logran cambiar esos aspectos , ya que su ubicación , y resto de instalaciones del hotel son atractivas.