When I arrived to the Hotel, they did not have my reservation, I showed them and gave them the code from expedia and the guy at the front desk said they did not have my reservation, he just had a hand-written list of the reservations for the day and my name was not there, I asked him to check in their system or something and he said they already did and could do nothing for me, and they did not! I had to walk out with my luggage. They offered no help at all!!!