การให้คะแนนและบทวิจารณ์โดยรวม Sanasaryan Han, a Luxury Collection Hotel, Istanbul

10/10, fantastic hotel and service. Highly recommend and would love to stay again. Very quiet and great location

Great property as far as service, cleanliness, and location! Everyone on the staff was very kind and attentive since we checked in. Breakfast at the restaurant and drinks at the library bar are a bit pricy but worth it for the one day we decided to stay in. The one issue that I would say was mildly annoying was that the main road is closed to auto traffic/public taxis 10am-8pm. This was frustrating when attempting to get to places on time and also made me reluctant to wear heels often since we had to walk out to the main road for a taxi. With that being said, the staff is more than willing to call a taxi for you but you will still have to walk out to the main road. Overall, I’d recommend this property and would gladly stay here again.

Muy bien todo servicio pero no tiene gimnasio usas un gimnasio que está alado está horrible

Wonderfully updated property within walking distance to Spice Bazaar, Grand Bazar, 15 min walk to Blue Mosque and Bospherous just around the corner. Staff was amazing. Yigit concierge and GM have 5 star white glove service. Concierge even walked us to a taxi stand to make sure we found it. Rooms are modern and great size bathroom for being in Europe. Can’t say enough. We will be back for sure.

Perfect Stay - Beautiful Hotel.

Beautiful hotel with lovely comfortable room. In busy old part of the city but very close to city highlights and tram stops. I would stay again.

Great experience. Very nice hotel with a perfect walk in location.

Excellent

Lovely property , not to far from the major sites ! Service is AMAZING!!! Truly 5 star hotel!

Leider keine Bidet und Toilettebürste Reinigung in Zimmer könnte besser sein sehr nett war Mustafa in Reception, Location ist gut. Die schlimmste waren Taxifahrer frech und unfreundlich, alles uberteurt, Touristen nicht herzlich willkommen, aber nur herzlich benutzt, sehr schlechte infrastructure und Logistik, auch in der Stadt Sauberkeit könnte besser sein

Hotel muito bem localizado, há dez minutos a pé do grand bazar, perto de vários cafés e lojas bacanas. Super confortável e limpo, equipe prestativa e atenciosa!

Perfect location and great room made this a brilliant base to explore Istanbul. All of the staff team went out of their way to make it a really relaxing stay.

Outstanding customer service!

I had wonderful stay at the Sanasarayan Han hotel. Beautifully decorated room and a spacious bathroom with personal touches. Very good sound isolation. Not a single piece of noise will get to the room, so good night sleep is guaranteed. Luxurious bed linen and bathroom robes. Coffee machine and excellent choice of teas are provided. Good breakfast choices with homemade bread and pastries with very attentive service from breakfast staff. And, of course, Turkish coffee is a delight. Staff is very attentive and helpful from very start to the final walk to the airport cab. Turkish tea on the arrival while admin work is sorted is very welcoming and warming. Special thanks to Yigit Sengelen and Hassan for adding to my experience here. Your help and attention are very much appreciated! It is situated in the very centre with shops and restaurants at an arm’s length. I can’t recommend this hotel enough while staying in Istanbul. It will add to the charm of exploring this great city.

We had an amazing stay during the holiday season 24/25. Our room was excellent, and the library and bar was really exquicitly elegant and cozy. The service was outstanding, and the concierge, Yigit, was next to none and really good at accomodating our wishes. We would recommend this hotel to everyone who would visit Istanbul.

Un hotel situé parfaitement permettant d acceder à pieds à tous les sites touristiques. Hotel tres soigné avec un personnel remarquable et dévoué à l image de Monsieur Hasan Canturk Je recommande vivement.

The staff was amazing. They took great care of us in every little detail. Great location. Beautiful hotel. Highly recommend.

Staff were superb, lovely personal attention, hotel was beautiful- like new! We felt it was very special.

La ubicación del Hotel es Excelente , caminando vas a todas partes. El servicio es impecable, muy amables y tienen vocación al servicio. el Hotel remodelado nuevo, muy bonito de muy buen gusto .

This hotel is a mixed bag—while their bellboys (at least the two who assisted me) are excellent, sincere, resourceful, and easy to communicate with, some of the staff and management seem clueless about what constitutes a good hotel experience. I wouldn’t demand much if this were just a standard hotel, but when you label yourself as a “luxury collection,” charge premium room rates, and station fancy-looking staff around the premises, you should understand what customer experience truly means. Unfortunately, it seems the management is either still learning or unaware that they need to improve. Interestingly, during the same trip, I stayed at other hotels in the country that provided far better service and overall experiences. While I wouldn’t go so far as to suggest avoiding this hotel—it is in a convenient location and housed in a nice building—don’t expect a luxurious experience. Beneath the surface, it falls far short of luxury.