Stefanie was absolutely AMAZING. This hotel is completely spotless, AC worked amazingly, the bathroom was clean and theres different levels of hot water so you can set it to exactly how you want it. Bed was great, room came with a mini fridge to keep our water cold. The highlight of this hotel is definitely the customer service, especially Stefanie. We stopped by Santa Cruz on the way to San Cristobal 2 days after we had stayed at the hotel, and she was so kind and willing to hold our bags for us while we explored for a few hours, as well as let us use a bathroom for changing. She was incredible and made the experience the best, she provided suggestions and recommendations for food, and she was just so kind. This was the best hotel we stayed at in the galapagos by FAR.