Room 3 was a Small room and cramped en-suite with tiny basin. However bed was comfortable and water hot . Attention to detail would help with initial response: room needed a good dusting on light fittings and ledges, bed frame had come away on one side and needs repair, Roman blind was partially broken so would not raise or lower properly. A tray for teacups & spoons would avoid marking furniture, wardrobe door was away from its bottom hinge. Very hot weather and there was a winter duvet on the bed! A top sheet was quickly produced on request. Evening meal was tasty. We thought the continental breakfast was very poor: 3 uninspiring cereals, sliced supermarket bread not kept covered so it was drying out and attracted flies , staff not on top of maintaining supplies of fruit or china. For a 4 star hotel we expected at least some fresh bread rolls and better choice of fruit and cold meat/ cheese ( only 1 of each) particularly as hotel had a high occupancy rate. The cappuccino coffee was excellent. All staff were very welcoming and hospitable . Good parking and location. We would consider another stay if we could get a nicer room - the dark grey decor and industrial lighting fittings were not conducive to relaxing and the lighting was poor and it was hard to read. Hospitality times are hard we know but the tiny details make a difference . Great staff who are chatty and enthusiastic . Nice to have an independent quirky hotel. All the best.