I was without hot water in the morning and evening for all three days. I had to take a cold shower on Day 1 and when I called on the morning of Day 2 and evening of Day 2 it took a long time for the maintenance to fix the issue. I had the same issue again on day 3. I travel to London frequently and will not stay here again.

Amazing staff, super clean room, convenient location.

The hotel staff went above and beyond to make sure you had what you needed. They even gave me an iPhone charger when I realized I didn’t pack one. The hotel gives a luxurious vibe. There is a club, restaurants and two bars on site. My only regret is not having more time to enjoy all of what the hotel has to offer!!! I will stay here next time I’m in London.

Everything was great apart from no hot water in the shower. I asked them to fix it and they sent a technician who stated it was fixed. The next morning water was running cold again. So basically couldn’t have a shower

I really liked the hotel itself and the room design. Unfortunately, our stay was derailed by repeated fire alarms at around 3:00 a.m. in our room and along our floor, which kept us awake. There was also a high-pitched noise inside the room that came and went in cycles, lasting about 10 minutes then stopping for roughly 30 minutes before returning. When I raised both issues with the duty receptionist on Sunday morning, 28 September 2025, I was told there was nothing they could do. The combination of lost sleep and a dismissive response left a poor impression. I would consider returning because the property is great, but only if management addresses these faults and takes guest concerns seriously.

Excellent accommodation

Localização fantástica, próximo a restaurantes, lojas e estação do metrô. Quarto high tech e confortável.

Great location, nice hotel, comfortable rooms but not sure about value for money. Rather expensive for what it offers and the fact they do not have a formal reception complicates things. Asked each day for someone to go fix the bathroom sliding door, without solutions or even follow up, as people changed daily.

Bed, pillows very comfortable! Room very quiet despite being so close to Oxford.

Fantastic hotel

The room was cleaned and a gift was left everyday including a bottle of champagne. We ever recommended it to a friend who’s coming later.

very luxurious, high-tech, room service made errors

Perfect location, beautiful hotel, excellent service and staff

Staff were friendly and hotel was very clean and well kept. The concierge was very helpful and so was the manager. Will definitely stay again when I am in London next.

our greeting/check-in here was great and the room was comfortable. the location wasn't our favorite, but it was close to a tube station so getting to and from the airpot was super easy. the only real hiccup was that we pre-ordered breakfast room service because we had to catch a flight and the food never showed up. when we called to check on it after 15 minutes, we we're told it would take another 15 minutes for someone to check on it and were hung up on. no one called us back, so we had to leave to catch our flight. the hotel did reach out afterwards and offered us a free breakfast on our next stay, but we won't be staying there again.

The BoTree was absolute perfection! We stayed in a Deluxe Double room and it was the perfect size for the two of us. The room was beyond clean, comfortable, and decor was just stunning! The bathroom area was well laid-out and the shower was extraordinary. There ended up being construction going on in the hotel for the majority of our stay. I can say, with pleasure, that initially I was not pleased when my guest notified me prior to my arrival. However, the staff informed me that it would commence at 10:00 and conclude around the dinner hour. Totally fine, as we were awake by 10:00 am. Not to mention, they literally think of everything to ensure your stay is stunning. I cannot wait to return! I will add that the location was the absolute best. Safe, clean, convenient!

Great location and wonderful hotel. Will be back.

Fantastisch hotel op een zeer goede locatie Dichtbij dichtbij bondstreet station Mooie kamer Zouden dit een volgende keer weer opnieuw boeken

O hotel é maravilho. A academia deles esta em construção, mas o concierge me colocou numa excelente academia sem pagar mais nada por isso. A localização é perfeita. Excelente hotel.

Very well located. Stylish rooms. Would stay again.