It was our Anniversary which I informed the hotel of prior to arrival. Unlike most hotels, there would be a banner on the door or a complimentary bottle of champagne; this hotel offered nothing, not even a “Happy Anniversary. The front desk staff was not accommodating at all. I forgot my toothpaste and called the desk to see if they had any available. They did, but stated we would have to come down to the desk to get it. The same thing happened on the day we checked out. We were locked out of our room and I luggage was still in there. We called the front desk to ask if someone could bring a key up to open the door; we were told the same thing-you’ll have to come down to the desk to get it. For the price of this hotel, the customer service is mediocre at best.