I want to start off by saying the staff was incredible and they were put in an unfortunate situation because of the building’s condition. Upon arrival there was a huge check in line and I was notified the A/C was out in the majority of rooms. I had to try out multiple rooms to find one that wasn’t scorching: this process including getting a temporary key, bringing all the luggage and my two young children to a room discovering it was not air conditioned and returning to the line at the front desk to do it all again. It took nearly an hour to finally have a room and a proper key card. Not very fun for a 95+ degree day when everyone is tired. On top of the A/C not working neither did half the elevators! For the price of the hotel I would expect it to be in better working order.

Our room smelled like smoke. There were no other rooms available so we had to leave the room and stayed at a different hotel. Because we booked through Expedia the hotel had absolutely no flexibility to refund us. We do expect a full refund.

Good overall

The hotel is outdated and needs several updates including new carpets. The bathroom smelled mildewy and the ac didn't kick on.

Staff was great and the property was awesome. We had an issue with the shower curtain and they took care of it right away for us.

Excellent family friendly- we will be back!

The air conditioning wasn’t working in a lot of rooms. My grandson had a hard time trying to sleep. They did offer a refund when I checked in but we had driven all day and didn’t want to try to go to another hotel. The bartender was great and the pizza was good.

We enjoyed our stay a lot!!! Friendly staff and the breakfast was amazing!!!!! I would definitely pick this hotel again and stay longer😀😀😀

Clean rooms soft beds and pillows. Breakfast was delicious

The air conditioning in our room was broke and the front desk staff did not seem to care. Our room was hot and miserable. We ended up switching hotels

Nice stay with great breakfast options and comfort bed.

The manager was very helpful on changing rooms from the freeway side to the quieter side. Carpet seemed run down in room and the bathroom is small. Note on ac thermostat to keep set at 65.

Staff and breakfast and cocktails great. AC did not work in rooms. Roof leaked due to heavy rain.

The room was hot....the air didnt work. Got the iimpression that they knew the air was not working. Had several tooms with fans in them

Half the AC was broken, the bathroom had a damp sewer smell, elevators broken, lights out in hallways

Good breakfast option

Extremely friendly staff! Clean and comfortable. Breakfast was outstanding.

The hotel looks great on the outside and the main seating areas. Our room was horrendously filthy! The walls in the bathroom were slimy, the carpet was sticky and the curtains didn’t close right. When we got there the fridge was broken, and the sheets looked slept in and not washed. There were suspicious stains on the pillows and the towels were dirty on the bottom. There was black soot in the air vents so that on high fan setting we would cough. We were very tired when we got there, and figured the whole hotel might be that dirty anyway. Staff was pretty good but some were stingy with towels. Would not recommend Embassy Suites or any Hilton for that matter and will never sleep there again.

AC was broken, black mold in the bathroom ceiling, asked for a refund. Definitely will not be staying here ever again.

Might be the best free breakfast ever. Better than most paid breakfast. Ton of space