Amazing place to stay highly recommended due to location cleanness and high standards with close restaurants

Beautiful room! Made my stay so worth it. I will be back!

Muy lindo apartamento y muy buena atencion

Wonderful hotel! Only thing is housekeeping is an additional charge for daily maintenance of your room.

Very welcomed and attentive to all requests

Our stay at this hotel was unfortunately not a great experience. One of the biggest issues was the constant noise from nearby construction. It started early in the morning and continued throughout the day, making it very difficult to rest or enjoy the room. This was never mentioned when we made the reservation. Additionally, we had some concerns with the billing. It seemed like the hotel attempted to charge us extra fees that were not clearly explained at the time of booking, which was frustrating and required us to double-check the charges. Considering the price we paid, we expected a much better experience. For the same cost, we could have stayed somewhere quieter and more comfortable. Overall, the stay did not meet our expectations and we hope the hotel improves transparency and informs guests about the surrounding construction in the future.

Hotel is nice but the staff is very annoying when it comes to someone visiting you! they dont let deliveries come up stairs. you have to pretty much give explanations of every single thing youre gonna do! overprice hotel to feel like im staying at my moms. no thanks

Always have an amazing stay will be back

Great amenities. Wonderful location and staff. Would absolutely stay again!

It was great. We’re going back for my birthday in March!

Exelelente , apartamentos impecables .comunicacion exelente.Gracias nos vemos pronto.

Personal accuillant et service 5 etoile

Great location, close to all the nice restaurants and bars in Provenza, but it’s not too central, so it is quiet and private. Super luxurious hotel with a biophilic touch.

Clean room hot tub hot water kitchen tv

Location is great and convenient. It has good dining options and healthy options. The flavor is great and clean. Italian, French and cafe were great. But the Asian option was very Latin style overwhelming flavor if you are looking for authentic Asian flavor. Atmosphere was wonderful though. I’ve never had real Asian food in Medellin anyways.

Terrible staff terrible policies

I’ll start off by saying we have stayed here on past visits and did not experience this. This time we stayed in the penthouse room 1516. It was my bachelorette weekend and we were 6 woman staying in the penthouse. We had no hot water in any of the showers. The water was like pouring a bucket of ice water on you. The maintenance guy came like 3 times the first day and told me this happens on that floor because the heater is too small for 4 showers which is ridiculous given that it’s the most expensive room. After that they would tell me the maintenance guy is not on property. On the last night the upstairs ac stopped working. We called and once again no one on property to fix the issue. Thankfully we were a big group and had multiple rooms booked with the guys staying in two two bedroom apartments so we all had to squeeze into a much smaller room with only two beds and two showers. Ruined our bachelor/Bachlorette since we were supposed to be just girls. They have horrible service when it comes to maintenance. So if your going to stay here I highly recommend not booking the penthouse and staying in multiple 2 bedroom apartments. Definitely not worth the extra money.

We love the El Poblado area right by Provenza! The Wake property has such potential that I hate that our stay wasn’t spectacular! Our room was is right below their Power Gym on the third floor and from 5:30am every day until 5:30pm you have music blaring so loud the walls shake! It woke us up everyday and even with ear plugs and blankets on our heads we lost tons of sleep. Plus watching TV or enjoying company was marred by this loud music, yelling, thumbing. I have videos and the decibel levels are extreme inside our apartment with doors closed! We complained several times they asked them to turn it down it it lasted a couple hours before it was right back. The 5-6 people enjoying the power gym were placed in priority over the guests for our week stay. Unless I have a high floor I would not ever stay there again. For the price there are so many other places we have enjoyed. I will pick one of them. The food experience is wonderful and I would come back to eat there but not stay. It’s not worth the lack of sleep unfortunately!

Amazing staff, great service.

Great location best views