“If you value security and accountability, think twice about this hotel.” I’m an American traveler with Hyatt and Marriott Gold status who has stayed in hundreds of hotels worldwide. I chose to try SLS Hotel Barcelona and left extremely disappointed. During checkout, I asked Guest Services to collect my luggage. After I departed, I discovered my Apple AirPods were missing from my backpack. Apple’s Find My iPhone showed the AirPods at multiple locations within the hotel and then moving locations in Barcelona shortly after I reported the loss. Despite multiple calls with staff (including names provided), I received no meaningful update. In my view, this reflects a serious breach of trust and security while my luggage was under hotel control. I have never experienced anything like this at any other property. I urged management to preserve CCTV/key-card logs, conduct a proper investigation, and provide a full refund and appropriate compensation. Travelers deserve a hotel that safeguards guest property and responds promptly and transparently when something goes wrong. Sadly, that was not my experience here.

Was very clean and nice. Great staff too!

Lovely clean updated

I recently stayed at SLS Barcelona while attending a conference. The hotel itself is lovely – modern, stylish, and comfortable. The bar staff were wonderful, very friendly and welcoming, and the lady who checked us in was equally lovely. Our room was clean and nicely designed. That said, the location is not ideal if you want to explore the city. It worked well for my conference, but it is a bit far from most of the main attractions and central areas. There were also a few disappointments during our stay. We were meant to receive a complimentary bottle of wine, which never arrived. I contacted the hotel about it, and they replied saying they could not deliver it because our “Do Not Disturb” sign was on the door. I responded stating it had been removed and times we would be available, but never heard back. Additionally, the safe in our room had been locked by a previous guest and was unusable, and no one came to fix it despite raising the issue. At checkout, I mentioned the missing wine again. The staff checked to see if we had at least received the fruit that was meant to be included, which we had not. They apologised and offered my partner a takeaway coffee, which was appreciated, but overall there was no real attempt to make up for the missed amenities. A lovely hotel with kind staff, but the service follow-up needs improvement, and the location is just not the best for exploring the city.

Beautiful! Cant wait to return once the spa has opened!

The hotel is very clean, very modern and similar to high-end hotel brand like the Edition. The staff all around are welcoming, accommodating and very helpful.

SLS Barcelona is visually stunning and modern, but the experience is far from what you’d expect at a 5-star hotel. The service is shockingly poor—we had to unload and load our own bags while staff stood by watching. The oceanfront room we paid extra for didn’t match the photos at all, while they say there’s multiple version of the room type , it felt like a downgrade from the pictures. The worst part? The TV turned on by itself multiple times in the middle of the night, which is just absolutely ridiculous. All in all, it’s pretty disappointing for a such new hotel, not worth the 5-star label.

El mejor hotel en el que me he quedado en mi vida! Abosolutamente impecable.

At check out it was noticed it was my birthday was and was told they would make out stay speacail and asked if we would like to dine in. Left interagued, we changed plans and dinner to be left empty and nothing happened. Both left felling disappointed. Staff other wise are great all very welcoming. Also being told at check out pools aren't in use. So we couldn't use the whole facility. Overall we were disappointed and it changed the whole ethos of the trip.

Exceptional

My stay at the SLS Barcelona was fabulous. The staff was friendly and helpful, the hotel was sparkling clean, the breakfast buffet was delicious (make sure you try the churros) and in the late morning, they put out candy and juice in the lobby until the evening. It was such a fun treat! I am looking forward to booking with them again in the future.

Goof

Luxury hotel with amazing staff!

Front desk and bellmen were very kind. However almost everyone in the restaurants are rude, constantly seem annoyed at a simple question, and need proper hospitality training if they’re going to continue at a 5 star hotel.

Fine

Property will likely not last…. So many better choices at the same price

Very nice hotel

i loved the decor and view from the room. My only annoyance was that its no full mirrors in the room.

Very nice Hotel with a very friendly staff. I would definitely stay again. I had a wonderful experience at SLS

Clean and modern great service