I was disappointed with my stay at Otter. The heater in the room was very loud, which made it difficult to relax. Housekeeping appeared to be doing a minimal job, and the room did not feel properly cleaned. The reception staff seemed insincere and unfriendly. Basic amenities such as coffee and tea were not provided, and we were asked to use the sauna and pool in our boots because slippers were not available. The food selection was limited, with few healthy options. Additionally, the room did not feel secure because the door opens directly into the yard. Overall, the stay did not meet expectations for comfort, cleanliness, or safety.

One of the best place to stay at Banff

Clean room, nice staff, I enjoyed the daily coffee/tea restocking!

Spotless, ambience, pool, coffee superb

The hotel 🏨 it self was perfect for us , the room was super clean 👌 the employees were very helpful 👌 the hottube and the sauna 👌 was amazing 👏 thank you for making our stay memorable 😀

Staff was very nice. Outdoor spa/patio sauna was amazing on the roof top! Complimentary coffee was delicious!

Every thing was excellent

Staff was great and hotel is beautiful, we just had a few things that for the price we

Very clean, good location.

The hotel was nice and the hot tubs and sauna were great. I wish there was a chest of drawers or a luggage rack. The heated parking garage was a nice touch.

Great minus the elevator 😅

Good

The staff and food were amazing. We really enjoyed the mountain view from our room. 10/10. Will definitely be coming back.

Best experience ever

Was very functional very clean, staff were super nice and respectful helpful kind a little bit out of town but I enjoyed the walk. Definitely recommend beautiful place to stay.

Room was the perfect. Staff was friendly and accommodating. View was incredible. Bedding so comfortable. Would definitely stay here again!

Loved our stay at the Otter. They had very nice amenities and everything was very clean and available. Befs were pretty hard but I may just be

The location of the hotel was perfect. The heated pools and sauna were incredible after a long day snowboarding. Banff is the best and Hotel Otter makes you feel at home

Great hotel! Easy access to downtown and transportation provided! Hot tub and other amenities were great!

This hotel is gorgeous! Rooms are nice and spacious, very clean.