The hotel is located far from Banff center, but they provided free bus passes.

Excellent stay in every way! Big rooms with balconies. Fresh pour over coffee in room. Locally made soaps and shampoos. Free bus tickets to get to town, which was also walkable. Great gym, sauna and hot pools all with mountain views. Free parking in onsite garage. I rarely leave a review, but this hotel really earned my praise.

Loved our stay here! The vibe was so inviting, and the staff truly treated us like family with their warm smiles. The bedroom was super clean and comfortable, giving us the perfect spot to unwind after a long day. 10/10 recommend!

We had a great stay at the Otter Hotel in Banff! The hotel was very clean throughout our visit, and every staff member we interacted with was incredibly friendly and helpful. One of the highlights was the rooftop hot pools—they were the perfect way to relax after a day of hiking and exploring! We also really appreciated the complimentary Roam bus pass, which made it easy to get into downtown Banff. That said, the walk into town was only about 15–20 minutes, so it was convenient either way. The only downside was that the rooms did not have a microwave. We were hoping to save a little money by preparing some simple meals, but with only a hot kettle available, our options were pretty limited. We ended up buying instant ramen and oatmeal from the convenience store across the street, since those were about the only foods we could easily make. Overall, I would recommend the Otter Hotel. The excellent staff, clean facilities, relaxing hot pools, and convenient location made for a wonderful stay. Just keep the lack of a microwave in mind if you plan on preparing your own meals.

A nice hotel and good location in Banff. The hot pools area was always very crowded and is a bit too small for the size of the hotel which was larger overall that we expected. I anticipated more of a "couples" hotel but it was a bit more family oriented from the looks of the pools.

Staff was friendly and helpful. Accomodations were clean and welcoming.

Tout était absolument PARFAIT! Excellent endroit pour une lune de miel. Personnel très courtois, poli, attentionné. Merci! Nous en garderons un merveilleux souvenir.

Wonderful location and view

Everything was pleasant

Todo muy lindo

The room and bathroom were clean and we had daily house keeping. The hot tub terrace with the many fireplaces had a great view of the mountain, we sat around but did not use the hot tub. The hotel gave us free bus passes that we used a few times. They charged for the coffee in the room. The breakfast in the hotel restaurant was very fresh and good but expensive.

Location and view was amazing, free bus passes was a nice touch

we enjoyed the stay, great location and beautiful rooftop pool The main thing that we felt could be improved was the air-conditioning, which was so noisy that we couldn’t use it at night because it kept turning on and off, it doesn’t have a silent mode, only maximum power auto which cycles on or off (50-60dB) which kept alternating and woke us up every half hour or so The staff were exceptionally friendly and went out of their way to help us, offered us a different room, gave us a floorstanding fan, adjusted the room ventilation etc Special thanks to Leon!! and Emma who really positively contributed to our stay sauna was nice although temperature of 65 degrees Celcius rather low for our taste, suggest to increase to 75-80. beautiful location with fantastic mountain views, free parking, outside of summer heat should be even better.

Really nice hotel. It is at the far end of the main road so it is quiet.

The views are incredible. The whole hotel sp

Amazing. The standard rooms weren’t huge, but just big enough. We saw deer on our balcony. So beautiful. Super clean and modern. 💕

Nice bathrooms, very functional amenities, even in July peak season was able to get space at the heated pool. Great location and use of Roam bus pass. Would be nice if there was a bar in the area open past 10pm. Staff are professional but not that talkative. Rooms are a great size.

Overall, the hotel is really cute! The rooms felt clean, the location in Banff is great, parking was easy, and we absolutely loved the rooftop hot pools. Plus you get robes. The restaurant is worth visiting for the drinks alone—they were fantastic. The food, however, was pretty average and didn't quite live up to the cocktails. Unfortunately, the service didn't quite match the rest of the experience. The bartender spent time telling me how attractive my boyfriend was, which... was definitely an interesting choice. I already know he's handsome, but hearing it from the bartender while I'm standing there wasn't exactly the hospitality I was expecting. On top of that, we accidentally left behind a toiletry bag and a bracelet. We called almost immediately, but somehow they had already "disappeared." I'm honestly not sure who's out there collecting half-used lotion and a well-loved bracelet, but I hope they enjoy them more than I did. Overall, it's a charming hotel with a great location and beautiful rooftop pools. With a little improvement in customer service and the restaurant menu, it would be an easy five stars.

Clean rooms, daily housekeeping and easy access to bus stop

Lovely stay, helpful and friendly staff. The restaurant is excellent and nice to have your breakfast in your robe before starting your day. Hot pools are lush after all the walking, was a great place to stay.