I was disappointed with my stay at Otter. The heater in the room was very loud, which made it difficult to relax. Housekeeping appeared to be doing a minimal job, and the room did not feel properly cleaned. The reception staff seemed insincere and unfriendly.
Basic amenities such as coffee and tea were not provided, and we were asked to use the sauna and pool in our boots because slippers were not available. The food selection was limited, with few healthy options.
Additionally, the room did not feel secure because the door opens directly into the yard. Overall, the stay did not meet expectations for comfort, cleanliness, or safety.