Stephanie
กับ คู่รัก
6.0
/10
รีวิว 13 สัปดาห์ที่แล้ว
Hotels.com verified review
Our 4-night stay here was ok. I booked this property because of the location and air conditioning (AC).
The spiral staircase is quite steep so the elevator is helpful, but most days the elevator smelled like a trash chute.
When we arrived, I messaged management on their portal that the AC did not work in the bedroom. There is a thermostat in the living room (we set it to 19 C) and the bedroom, but we could only control the living room. The bedroom thermostat read 28.5 C when we arrived.
I received a message about an hour later that they had notified the engineers.
The following day, they said they reset the system and that it should work, but I messaged back that it still didn't.
Aly (?) messaged me later in that day asking to send a photo of the error message I was receiving on the bedroom thermostat, which I did. However, the next morning the photo and messages saying the AC still did not work were no longer listed in the messaging portal.
We did our best to open the windows in the evening to cool off the bedroom but it didn't help much.
There was a power outage our last night and once the power came back on it completely reset the AC system and we were finally able to use thermostat in the bedroom and it worked part of the night but it shut off at some point.
I understand that a messaging portal/virtual reception can save time but some of my messages disappeared and they didn't seem to care to help as no one ever offered to come to the unit.
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