Parking at the rear was good. Room clean though part of a bottle top and 2p coin found on the carpet. Linen on beds not ironed and very crushed and rough in texture. Door security entry not easy to work - initially we couldn't see there were numbers that would light up when a button at the top was pressed. Would benefit from having instructions on the door to help with this. Another sign that would be very helpful would be one on the first set of doors at the front of the property to explain this is NOT the entry door. Worst thing was the unventilated and smelly dining room so we took our food to our room. Kitchen while clean, had bins that were full of rubbish and like dining room was smelly. Worryingly there was a hook on a ground floor fire door which would allow it to be fastened shut and not opened - I don't think this would meet with fire regulations. Being autumn, there were a lot of leaves at bottom of steps at rear of the property (also serving as another fire exit?) which were slippery and these had not been cleared away during our 3 night stay. Wash hand basin and floor tiles in bathroom badly cracked in Room 5, and floor generally is sloping.

Clean

Lots of parking at rear. Owner was very easy to communicate with via text. Cleaners on site who provided iron & ironing board on request. Lovely room and well equipped, clean kitchen. Very responsive owner and an excellent location - couldn't have asked for more. Would definitely stay again.

No working tv, no fire stick, cobwebs everywhere, brown stains all over duvet. No covers, pillow cases ( when fresh bedding was brought, I had to make the bed) but the fresh bedding wasn’t clean either. Complained and apparently getting a refund?

So disappointed with the room and service there was no staff member around, room ad no towel and toilet rolls sheets was dirty

Shower head broken. Great location though.

The arrival wasn’t very clear sadly. Also, when we arrived to the room we found that there were no towels, nor was there any coffee for the morning. Very disappointing. The positive of the stay was that it was quiet and their was ample parking around

Please don’t stay here it’s very dirty, holes in carpet, marked un ironed bedding, dirt and slops up the walls. I couldn’t stay here, I had to leave and book somewhere else. I have emailed the property on 2 occasions and no response. Hotels.com have been trying to contact the property since I left, on the same evening but no reply to emails or phone calls.

I was told every room had WiFi and TV mine had TV but didn't work I got wet at work all day it rained so wanted to dry my clothes but the heating didn't work and was given a small blow heater I blow hotter out my. Mouth

I would not recommend this property as it is not as described. The address provided was inaccurate. When we finally located it we were disappointed to discover it was not what we had booked. We booked it under the impression that it was an apartment unit with a kitchen. This is not true. There is no kitchen. It was a tiny room. There were no towels provided. We could not contact the owners when we tried to get assistance. We could not get a refund. Buyer beware.

Lovely quiet spot and easy walking distance to shops. Good base.

there was no toilet paperand the light in the bathroom.The shower head bracket was broken

There was no toilet paper, only two small towels, slippery shower with broken tiles on the floor which were also sippery, one cup for two people, tv did not work, was no breakfast as the hotel was advertised as b&b and no one to raise these concerns with, bed was also terrible and uncomfortable broken picture hidden under a cabinet rubbish under bed

Not a great experience at all. On arrival we couldn’t access the property. The “instructions” said to use the ring doorbell, no answer. Sent a message, no reply. Eventually got in through a private entrance, only later learning the code was for a smart door handle, not the nearby key box. It was dark, no way to know. We weren’t the only guests stuck outside. The kitchen, living areas are shared. First time my husband opened a cupboard, the door fell off. I fixed it, but it broke again multiple times. Reviews later showed this has been an ongoing issue. The kitchen cold tap comes off in your hand, the bin was overflowing (manager never replied to texts or emails asking where the outside bin was), and at one point someone even put a toilet bin on the kitchen chopping board. Tea towels provided were wet and filthy, again, no response, so we bought our own. Noise is a constant problem. The walls are paper thin, floors creak badly, and you’ll need earplugs. The living room itself is cosy, but you hear everything from above. Shower pressure is excellent but the holder is broken. The bathroom light failed two days in, despite multiple messages and calls, no response. A caretaker eventually appeared with a lamp, but obviously unsafe for showering. Maintenance never came. The place is grubby, marked walls, overflowing outdoor ashtrays, bins left unlined. The only positive, location is handy for shops and travel. Management are completely unresponsive and clearly don’t care. Avoid.

Really lovley area, check-in was easy and Jay was nice enought to let us drop our bags early so we could explore newastle. Of note, due to train strikes 2 of our trains were canceled or skipped the Cramlington stops so keep an eye on that if you make any appointments that rely on public transport.

It was ok but no coffee in room

Lovely building and fantastic sitting room for guests. Kitchen amenities also available. Bedroom well appointed but leaking shower needed looked at. Housekeeping assistant came to each room in early evening to check we were all happy. Nice touch. Would definately stay here again. Valie for money.

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Although it is a B&B no breakfast is offered but there is a kitchen to make your own, bring your own food. The kitchen was filthy and a door cane off when my wife tried to open a cupboard. Definitely would not eat anything prepared there.

Dirty. Room not cleaned prior to arrival. No support. Company does not return calls, no one on site to help. Room assigned was not in main house. Moldy, damp, doors hanging off, skirting boards crumbling. Absolutely not fit for lease. Room assigned was most certainly not on the company photos. Toilet used and not clean, bedding used and not cleaned. Awful. Feel absolutely ripped off. They took my money and absolutely no call, no help. No apology.